Merchant Trainer And Technical Support

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 5 months ago
1-5 years
Hybrid - Karad
work from office

Posted: 5 months ago
|
Applicants: 85+
Job Description
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Job Description

Role & responsibilities

  • Can visit our Restaurant Partners in the Field
  • Provide service and customer support during field visits
  • Install our POS software in their System / Device
  • Give training about our product to our client
  • Diagnose errors or technical problems and determine proper solutions to resolve their queries
  • Build positive relationships with customers
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to understand the root of the problem quickly
  • Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue, Ensure all issues are properly logged
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Looking to get Placed? Try our Placement Guarantee Plan

  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Skills

LAN TroubleshootingPrinter SupportSoftware InstallationWindows TroubleshootingTroubleshootingServer SupportWindows InstallationDesktop SupportCustomer SupportTechnical SupportSupport EngineerTechnician

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Important dates & deadlines?

Application Deadline

10 Jan 26, 04:40 PM IST

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Merchant Trainer And Technical Support

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