Customer Experience Intern

Phitku (https://phitku.com/) is India's first alum crystal deodorant brand, built on a simple belief confidence should be clean, not chemical. The brand is redefining freshness with zero gas, zero fragrance, and zero toxins, offering a science-backed, skin-safe alternative to traditional deodorants.

Founded by Neha Mardaawell-known Indian television actress (Balika Vadhu, Doli Armaano Ki, Jhalak Dikhhla Jaa, Nach Baliye). With 2L+ units sold, a rapidly growing D2C presence, and a loyal community, Phitku is building a new category of clean confidence in personal care.

Mission: To make India smell less like chemicals and more like confidence.

Why Join Phitku

Joining Phitku means being part of a founder-driven, high-ownership brand at the intersection of beauty, wellness, and sustainability. Youll work closely with leadership, help scale a meaningful consumer brand, and play a direct role in shaping how millions experience conscious skincare.

Title: Customer Experience Intern

Role Overview

Phitku is looking for a Customer Experience Intern who is passionate about delivering excellent customer service and building meaningful customer relationships. The intern will handle customer queries across social media platforms, emails, and calls, ensuring timely, empathetic, and solution oriented responses while maintaining Phitkus brand voice.

Key Responsibilities

• Handle customer queries, complaints, and feedback across Instagram, WhatsApp, Email, and Calls
• Ensure prompt and accurate resolution of customer issues with a customer-first approach
• Maintain clear and professional communication with customers at all touchpoints
• Coordinate with internal teams (Operations, Logistics, Marketing) to resolve customer concerns
• Track and document customer interactions and follow-ups
• Use AI tools to improve response quality, turnaround time, and customer insights
• Support continuous improvement of customer experience processes

Requirements & Skills

• Fresher can also apply but preferably looking for candidates with minimum 6 months of experience in customer handling or support roles
• Excellent verbal and written communication skills
• Comfortable handling customers over social media, email, and phone calls
• Basic understanding and hands-on exposure to AI tools (ChatGPT, CRM automation, ticketing tools, etc.)
• Strong problem-solving skills and customer empathy
• Ability to multitask and work in a fast-paced startup environment

Whats in it for You

• Hands-on experience with a fast-growing D2C brand
• Exposure to real-world design and video workflows
• Mentorship from experienced marketing and creative teams
• Opportunity for full-time conversion based on performance
• Creative, collaborative, and growth-oriented work culture

How to Apply Send your resume and portfolio to hr@phitku.com Subject: Application Customer Experience Intern | Phitku