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Job Description
Skill: Jira Configuration Engineer
Notice: Immediate Only
Location: Hyderabad Only
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.
Key Responsibilities
- Configure Jira Service Management projects, issue types, request types, and workflows.
- Build and configure the service portal and service request catalog.
- Implement SLA policies, priority rules, queues, and escalation workflows.
- Configure approval workflows for service requests and identity access requests.
- Configure knowledge base integration with Confluence.
- Develop dashboards and operational reporting for service teams.
- Implement automation rules for ticket routing, notifications, and lifecycle management.
- Support platform enhancements and configuration changes during implementation.
Required Skills & Qualifications
- 3–6 years of experience configuring Jira or Jira Service Management.
- Strong experience configuring workflows, request types, screens, and custom fields.
- Experience implementing Jira automation rules and operational dashboards.
- Familiarity with ITSM processes and service management workflows.
- Experience working with Jira Cloud environments.
Skills
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