Customer Experience Intern

About Pickyourtrail

Pickyourtrail is Indias most loved millennial leisure travel brand. Our mission is to create meaningful and memorable travel experiences through a perfect blend of expert-led advice and cutting-edge technology. Over 100,000 travelers across 14 countries have chosen Pickyourtrail, rating us exceptionally on TrustPilot, Facebook, and Google. With an NPS of 60+, we continue to redefine the future of leisure

travel.

This internship offers students a unique opportunity to gain hands-on experience in a fast-growing B2C product company and understand real-world customer experience operations in the travel industry.

Internship Overview

As a Customer Experience Intern, you will support travelers during their trips and assist the CX team in ensuring a smooth, stress-free travel experience. You will gain exposure to client communication, problem resolution, destination knowledge, and internal coordination.

Key Responsibilities

• Assist as a point of contact for customers during their travel
• Support issue identification and resolution
• Learn destination knowledge and assist customers
• Support emergency and escalation handling
• Assist in tracking customer feedback
• Coordinate with internal teams

Internship Requirements

• Good communication and interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.
• Basic problem-solving skills.
• Ability to work in a team.

Internship Duration & Work Details

• Working Days: 6 days a week
• Working Hours: 10:00 AM 7:00 PM
• Weekly Off: All Sundays
• Monthly Leave: One paid leave per month (excluding Sundays).
• Other leave is permitted only during exam or viva periods.
• Stipend Details - Chennai: 8,000 per month

Internship Perks

• Start-up work culture
• Hands-on industry exposure
• Free snacks
• Internship completion certificate