Finance Operations Leader (P2P & O2C)

Procure-to-Pay (P2P) & Order-to-Cash (O2C)

Finance Shared Services | Global Business Services | BPO| Manufacturing

Function Finance & Accounting Operations

Experience: 15-20 Years

About the Role

We are looking for an experienced and dynamic Leader to Manage a large-scale Procure-to-Pay (P2P) and Order-to-Cash (O2C) operations within our Finance Shared Services organization. This is a strategic leadership role where you will be responsible for building and managing high-performing teams, driving operational excellence, and ensuring seamless service delivery across client engagements.

The ideal candidate is a finance operations leader with deep domain expertise, strong people management capabilities, and a proven track record of managing large teams within Shared Services, Global Business Services (GBS), BPO, or manufacturing environments. You will work closely with senior leadership, clients, and cross-functional teams to drive transformation initiatives, improve operational efficiency, and deliver measurable business outcomes.

Key Responsibilities

Operations Leadership & Service Delivery

• Lead and manage large P2P and O2C delivery teams, ensuring achievement of service delivery commitments, KPIs, and SLAs.
• Build, mentor, train, and develop Senior Operations Managers, Team Leads, and operational teams.
• Drive a customer-centric culture focused on service excellence, quality, and continuous improvement.
• Ensure compliance with organizational policies, internal controls, governance frameworks, and statutory requirements.
• Manage service delivery performance and proactively address operational risks and escalations.
• Demonstrate strong decision-making capabilities with the ability to independently assess situations, take ownership, and drive outcomes. Must be flexible to support business requirements across shifts as needed.

Process Excellence & Transformation

• Design and implement effective process models, governance structures, and operational best practices.
• Identify opportunities for process optimization and implement initiatives to improve productivity, quality, and efficiency.
• Drive process improvement and transformation initiatives across P2P and O2C functions.
• Lead automation and digital transformation programs by collaborating with technology and transformation teams.
• Build business cases and ROI models for automation and process improvement initiatives.
• Establish knowledge management frameworks and drive knowledge retention initiatives across delivery teams.
• Lead workflow optimization initiatives, ensuring effective approval matrix design, governance, and process compliance across P2P and O2C operations.
• Drive adoption of advanced analytics, AI-enabled solutions, and automation tools to improve operational efficiency, service quality, and business outcomes.

Stakeholder & Client Management

• Partner with senior leadership teams to drive strategic initiatives and operational excellence programs.
• Build strong relationships with clients and key stakeholders to ensure high engagement satisfaction.
• Lead governance reviews and provide strategic insights to improve service delivery outcomes.
• Manage escalations effectively and drive timely resolution of operational and client-related issues.

Financial & Performance Management

• Drive profitability and cost optimization across client engagements.
• Define, monitor, and improve operational metrics such as cost per transaction, productivity, quality, accuracy, and turnaround times.
• Ensure effective workforce planning, resource utilization, and capacity management.
• Support business growth initiatives through operational scalability and process excellence.
• Establish, monitor, and drive adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational governance metrics to ensure consistent service excellence.

What Were Looking For

Experience & Background

• 15–20 years of experience in Finance & Accounting operations with significant exposure to Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes.
• Proven experience managing large delivery teams of 50+ employees within Shared Services, Global Business Services (GBS), BPO, or manufacturing organizations.
• Strong understanding of accounting principles, financial controls, reporting requirements, and operational risk management.
• Demonstrated success in driving operational excellence, transformation, and automation initiatives.
• Experience managing client-facing engagements and working with global stakeholders is highly preferred.
• Experience within the manufacturing industry is preferred, with a strong understanding of finance operations and shared services environments.
• Minimum 5 years of hands-on experience working with SAP ERP in managing end-to-end P2P and O2C processes.
• Proven experience in workflow management, approval processes, and process governance frameworks.

Skills & Competencies

• Excellent stakeholder and client relationship management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience leading large-scale process transformation and continuous improvement initiatives..
• Ability to influence cross-functional teams and drive organizational change.
• Strong communication, presentation, and executive stakeholder management skills.
• Strong people management capabilities with demonstrated experience leading large, multi-layered teams and developing future leaders.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, dashboard creation, and automation techniques.
• Working knowledge of Artificial Intelligence (AI), automation tools, and digital transformation technologies applicable to finance operations.
• Strong understanding of SLA and KPI management, including performance monitoring, reporting, and continuous improvement initiatives.
• Strong data visualization and reporting skills with the ability to derive actionable insights from operational dashboards and performance reports..

Domain Knowledge

• Strong working knowledge of Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes and controls.
• Strong working knowledge of SAP ERP, financial systems, workflow tools, approval management frameworks, and automation platforms.
• Familiarity with automation technologies, workflow tools, OCR solutions, RPA, and AI-enabled finance processes.
• Understanding of Shared Services, GBS, and outsourced service delivery models.

Qualifications

• Bachelors / Masters degree in Finance, Accounting, or a related field. MBA preferred.
• 15–20 years of relevant experience in Finance & Accounting operations, Shared Services, GBS, or BPO environments.
• Strong domain expertise in Procure-to-Pay (P2P) and Order-to-Cash (O2C) operations and service delivery management.
• 5 years of hands-on experience working with SAP ERP in managing end-to-end P2P and O2C processes.
• Lean Six Sigma certification or experience in process excellence initiatives is an added advantage.