Job Description
Internship – Merchant Operations & Account Management
Role Overview
We are looking for an Intern – Merchant Operations & Account Management to support our Pay-by-Link, PayLater, and CMP business initiatives. The intern will work closely with the business team to manage merchant operations, onboarding, issue resolution, and account management activities.
This role is ideal for a candidate interested in FinTech, digital payments, affordability, merchant management, and business development.
Key Responsibilities
- Support day-to-day Pay-by-Link operations and merchant coordination.
- Assist in managing the PayLater merchant portfolio and maintaining regular communication with merchants.
- Coordinate and track merchant escalations, ensuring timely resolution and closure.
- Support merchant onboarding activities, including coordination for bank TIDs, implementation, and activationafter commercial closure.
- Coordinate with internal teams to resolve EMI, payment, transaction, and onboarding-related issues.
- Assist in maintaining merchant data, trackers, reports, and operational MIS.
- Support the team in identifying and engaging with potential PayLater merchants across segments such as EdTech, Travel, and other digital businesses.
- Assist with merchant follow-ups, relationship management, and business growth activities.
- Support the team in tracking merchant performance, payment link volumes, and business metrics.
- Gradually take ownership of selected merchant accounts and support ongoing Key Account Management activities.
- Coordinate with internal stakeholders such as Product, Operations, Technology, Risk, and Finance for smooth merchant execution.
Qualification & Skills
- Experience: Freshers / 0–1 year of relevant internship or work experience.
- Candidates having completed MBA/PGDM will be preferred.
- Interest in FinTech, Payments, Affordability, SaaS, or Digital Commerce.
- Good communication and interpersonal skills.
- Comfortable interacting with merchants and internal stakeholders.
- Strong follow-up and coordination skills.
- Good working knowledge of MS Excel/Google Sheets.
- Ability to analyse basic business data and prepare reports.
- Strong ownership, willingness to learn, and ability to work in a fast-paced environment.
Role Type
Internship – Full Time
Preferred Location
Mumbai
Skills
Business DevelopmentMerchant ManagementMerchant OnboardingSalesIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Pine Labs offers a merchant platform that includes technology and financial solutions for merchants to help them in increasing their revenue, reducing the cost and complexity of running business, and managing the risks involved. The company connects financial institutions and consumer brands to empower merchants to deliver value to their retail customers. Pine Labs and its technology platform power offline and online last-mile retail transactions, provide customer insights to merchants for targeted sales and offer risk-managed financial solutions for merchants’ business growth. Today, over 1,00,000 merchants in India and several other Asian countries, use Pine Labs’ platform and solutions to run accessible, affordable, speedy and risk-managed last-mile retail operations. Pine Labs’ solutions are used by merchants from diverse sectors - electronics, food & beverage, fashion, pharmacy, telecom and airlines. The company’s cloud-based platform powers over 3,30,000 point-of-sale terminals. Over 550 million digital transactions are processed over Pine Labs’ platforms every year, helping more than 100 million retail customers. The company has presence in 3700 cities and towns across India and Malaysia. 15 major banks, seven financial services institutions and over 100 brands are currently a part of the Pine Labs’ platform. Its investors include Sequoia Capital, PayPal, Temasek, Actis Capital and Altimeter Capital.
Important dates & deadlines?
Application Deadline
25 Oct 26, 03:13 PM IST
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