Pinnacle Teleservices - Deputy General Manager - International Messaging Sales

Description:

Key Responsibilities

Sales & Business Development:

• Drive international sales for Pinnacles messaging portfolio targeting aggregators, enterprises, and channel partners.
• Own the sales cycle from lead generation to deal closure across regions like SEA, MENA, Africa, Europe, and LATAM.
• Build long-term relationships with C-level stakeholders, procurement teams, and technology decision-makers.
• Generate new business from key verticals: BFSI, E-commerce, Logistics, Healthcare, Fintech, and OTT platforms.

Product-Specific Responsibilities:

• Promote WhatsApp Business Messaging through BSPs and direct integrations.
• Position Pinnacles white-labeled omnichannel solution (1 SPOC) as a unified CX platform to resellers and partners.
• Manage sales of the India ILDO A2P SMS route to international clients seeking quality domestic termination.
• Drive RCS adoption and monetization in alignment with operator support and enterprise use cases.
• Sell Campaign Manager to large clients looking for automated campaign execution, segmentation, and analytics.

Partnerships & Alliances:

• Build and manage partnerships with CPaaS providers, aggregators, and OTT platforms.
• Explore white-label and reseller agreements in international markets.
• Develop and negotiate commercial models tailored to each product.

Revenue & Margin Focus:

• Drive gross margin growth through optimized pricing, packaging, and routing.
• Align incentive metrics to product profitability and account performance.

KPIs (Key Performance Indicators):

• Number of new logos and enterprise clients onboarded.
• Revenue and gross margin contribution from each product line.
• Active partner and aggregator base across international territories.
• Campaign volumes and recurring usage metrics from platform clients.

Required Experience & Skills:

• 3-8 years of experience in international enterprise messaging sales.
• Deep knowledge of ILDO, OTT messaging (WhatsApp, RCS), and CPaaS platforms.
• Proven ability to close deals with aggregators, resellers, and large enterprises.
• Familiarity with SMS routing, campaign platforms, and OTT messaging integration.
• Excellent communication, negotiation, and relationship-building skills.
• Experience working with cross-functional teams including Product, Tech, Compliance, and Finance.

Education:

• Bachelors degree.
• MBA or certifications in digital messaging/CPaaS platforms is a plus.

Offer Summary:

• Designation: DGM International Messaging Sales.
• CTC: Comparable to the best in the industry.
• Incentive: Performance-based (% of Gross Margin).
• Notice Period: As per current employment terms.
• Expected Joining Date: To be mutually confirmed.