Pinnacle Teleservices - Senior Artificial Intelligence/Machine Learning Engineer

Job Summary

We are looking for a highly skilled Senior AI / Machine Learning Engineer with strong experience in building, deploying, and scaling AI/ML solutions in production environments. The ideal candidate will have hands-on expertise across NLP, GenAI, and traditional ML techniques, along with exposure to cloud-based deployments and enterprise integrations.

Key Responsibilities

• Design, develop, and deploy end-to-end AI/ML pipelines for real-world business use cases.
• Build and optimize machine learning models using supervised and unsupervised techniques (classification, regression, clustering, etc.).
• Develop and deploy NLP/NLU/NLG solutions including chatbots and conversational AI using frameworks like RASA.
• Work on GenAI applications such as custom GPT models, embeddings, and RAG (Retrieval-Augmented Generation) pipelines.
• Process and analyze structured and unstructured data using Python-based data science tools.
• Integrate AI/ML models into enterprise systems and customer-facing applications.
• Collaborate with cross-functional teams to translate business requirements into scalable AI solutions.
• Ensure model performance, scalability, security, and reliability in production environments.
• Participate in code reviews, version control, and CI/CD workflows using GitLab/GitHub.

• Backend & Frameworks : Node.js, Express.js, Python, Java
• Databases : MongoDB, MySQL, SQL

• TensorFlow, PyTorch, Scikit-learn, Hugging Face Transformers
• ML algorithms : classification, regression, clustering, etc.
• NLP/NLU/NLG techniques
• Libraries : Pandas, NumPy, XGBoost, LightGBM, Keras
• Conversational AI : RASA
• Data Engineering : ETL pipelines
• Development Tools : Jupyter Notebook, VS Code, Git
• Operating Systems : Windows, Ubuntu, Linux
• Cloud : Exposure to AWS-based deployments

• Finance
• Retail
• Healthcare
• Logistics
• E-commerce

• Fraud detection
• Demand forecasting
• Churn prediction
• Sentiment analysis
• Document understanding

• Bachelors or Masters degree in Computer Science, Artificial Intelligence, Data Science, or a related field (BE/B.Tech / ME/M.Tech).
• Minimum 6 to 8 years of relevant industry experience.
• Proven experience deploying AI/ML solutions into production.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication skills.

• Candidates currently based in Nagpur or willing to relocate to Nagpur will be preferred.

(ref:hirist.tech)