Client Relationship Assistant Manager

Domain/Product/Process Knowledge The objective of this role is to manage day-to-day work which encompasses delivery of production in the turnaround time and meet daily capacity. Maintain effective communication & coordination within the team. Ensure healthy working relations. Manage overall performance of the team assigned/shift in charge off.

ROLE RESPONSIBILITIES

• Developing and sustaining long-standing relationships with company-approved vendors.
• Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.
• Conducting research on available vendors to determine which vendors offer the best pricing and product quality.
• Continually monitoring sales trends to determine which products are more popular than others.
• Implementing vendor selection programs to ensure that the best vendors are secured.
• Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations.
• Establishing standards by which to assess the performance of approved vendors.
• Evaluating current vendor management programs and identifying ways to improve them

Pippin Specification

• Order assignment to Vendors
• Communicating with Vendors (Special instructions and client requirements)
• Get Quote and ETA from Customer Service team for Vendor orders
• Communicating with CS on due/delayed files.
• Follow-up with GS on assigned and pending orders.
• Fee approval communication with GS and CS
• Maintaining GS standard pricing list
• Maintaining multiple reports
• Sourcing a New GS as per State/County requirements
• Handling E-recording orders with GS.
• Handling GS clarifications raised by Inhouse team and Client
• Performing Tax Calling/collecting GTD/Assessment Info
• Ordering documents from County office/Court Office
• Obtaining E&O from vendors - GS onboarding process
• Validating online source to avoid assigning orders to GS
• Quality report for Vendor errors.
• Rating maintenance for Vendor.
• Regular Bin monitoring, management & handling of rush orders.
• Bring optimal utilization of the manpower and ensure healthy employee engagement at all times.

COMPETENCIES

• Problem Solving , Decision making & Analysis
• Domain/Product/Process Knowledge
• Planning and Organizing
• Customer Focus
• Communication Skill
• Team Work
• Judgment
• Accountability