Car Care Operations Manager

As a Car Care Operations Manager, you will lead and be responsible for overseeing the day-to-day operations across multiple locations in the UAE. This includes optimizing manpower utilization, ensuring high service quality, maximizing productivity, and enhancing customer satisfaction while maintaining cost-effective operations.

Roles and Responsibilities

Operations Management:

• Drive operational excellence across all locations aligned with the company's strategic goals.
• Supervise and coordinate activities across all car care centers.
• Implement standardized operational procedures and ensure compliance.
• Monitor service delivery standards, workflow, and turnaround time.

Manpower Planning & Utilization:

• Optimize staffing levels across all locations to meet demand.
• Monitor and manage technician productivity and shift scheduling.
• Develop cross-training programs to improve team flexibility.

Performance & Productivity:

• Establish KPIs and review technician and team performance.
• Track and improve technician efficiency and job completion times.
  
• Identify bottlenecks and implement continuous improvement practices.
• Ensure workshops meet daily, weekly, and monthly service targets.
• Implement performance-based incentive systems.

Budget & Cost Control:

• Manage operational budgets and control overhead costs.
• Ensure optimal use of tools and consumables.
• Identify areas for cost optimization without compromising quality.

Customer Experience & Quality Control:

• Ensure consistent, high-quality customer service experience across locations.
• Monitor and resolve escalated customer issues and complaints.
• Champion a first time-right repair culture.

Compliance & Safety:

• Enforce compliance with UAE labor laws, health & safety standards.
• Conduct periodic audits and risk assessments.

• Maintain operational dashboards, manpower analytics, and performance summaries.
• Present monthly reports to senior management with insights and recommendations.

Qualifications/Requirements

• Bachelor's degree in business administration, Management, or a related field. An MBA is a plus.
• Proven track record of leadership in the car care sector, with a deep understanding of the automotive industry.
• Strong knowledge of market trends, emerging technologies, and best practices in automotive services.
• Demonstrated success in developing and implementing business strategies.
• Excellent communication, negotiation, and relationship-building skills to engage stakeholders at all levels.
• Familiarity with digital technologies, and data-driven decision-making in the context of mobility solutions.
• Experience in managing financial performance and budgetary responsibilities.
• Ability to work in a fast-paced and dynamic environment, driving innovation and change.
• Visionary mindset with a passion for sustainable and future-oriented transportation.

Please note only shortlisted candidates will be contacted! Thanks for your interest in joining us!