Senior Manager - ECommerce Delivery - ECommerce

What would you do?

The eCommerce Delivery Lead will be responsible for managing and scaling content and catalog operations across owned channels and eRetailer / 3P marketplaces. This role will oversee end-to-end CMS update operations, content adaptation, and product information management workflows to ensure timely and high-quality activation of offers, campaigns, and product content across digital commerce platforms. The role requires strong domain expertise in eCommerce operations, experience managing large-scale content operations, and the ability to drive SLA adherence, operational quality, and stakeholder alignment.

What are we looking for?

Domain Expertise:

• Strong eCommerce domain knowledge, including marketplace and owned channel operations.
• Understanding of digital commerce workflows from content creation to activation.

Platform Experience:

• CMS platforms.
• PIM tools (e.g., Inriver, Salsify, Magento etc).
• eCommerce platforms (e.g., Shoppe, Amazon, Rakuten etc).
• Digital Asset Management systems (e.g., Adobe Experience Manager / Adobe DAM).

Operational Leadership:

• Experience managing large-scale eCommerce operations teams.
• Strong track record in SLA management, operational governance, and quality control.
• Ability to manage high-volume content updates and campaign activations.

Other Key Skills:

• Program management and cross-functional coordination.
• Process optimization and workflow design.
• Issue resolution and escalation management.
• Attention to detail and operational rigor.

Preferred Experience:

• Experience managing content operations for global brands or large marketplaces.
• Exposure to multi-market or multi-retailer eCommerce ecosystems.
• Experience working with agency or outsourced operations teams.

Roles and Responsibilities:

eCommerce Content & CMS Operations:

• Lead CMS update operations across owned websites and support marketplace platform syndication process.
• Manage the end-to-end workflow from Content adaptation to offer management to CMS activation, ensuring timely publication of campaigns and product updates.
• Oversee content adaptation and deployment across different eRetailer templates and platform requirements.

Product Information & Digital Asset Management:

• Manage operations involving PIM and DAM systems to support product content management and asset distribution.
• Lead teams that work with platforms such as Inriver, Magento, Salsify, and Digital Asset Management tools like Adobe.
• Ensure proper product data governance, enrichment, and syndication across channels.

Marketplace & 3P Platform Operations:

• Support content deployment and updates for eRetailer / 3PP platforms.
• Manage template updates, platform-specific content formatting, and marketplace requirements.
• Ensure alignment with retailer guidelines, content standards, and marketplace best practices.

Operational Excellence & SLA Management:

• Lead large-scale operations teams delivering CMS and eCommerce content and activation services.
• Define and manage SLAs around timeliness, quality, and operational efficiency.
• Monitor operational performance metrics and continuously drive improvements.

Issue & Escalation Management:

• Proactively identify and resolve operational issues impacting content deployment or activation.
• Manage issue resolution workflows and escalation management with internal teams and external stakeholders.

Stakeholder & Program Management:

• Partner with marketing, content, digital commerce, and technology teams to align on campaign timelines and requirements especially for Peak period campaigns like 11/11, Thanksgiving etc.
• Act as the primary point of contact for operational execution across multiple stakeholders.
• Provide reporting, operational insights, and continuous improvement recommendation.