PlatinumRx - Team Lead - Sales

Description:

- We are seeking a dynamic and result-driven Sales Team Leader to manage and guide a team of Sales Executives in a fast-paced BPO environment. The ideal candidate will be responsible for meeting sales targets, improving team performance, ensuring adherence to quality standards, and fostering a culture of accountability and success.
Key Responsibilities:

- Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly and monthly sales targets.

• Monitor team performance and provide regular coaching, feedback, and training to drive improvements.

• Ensure all sales interactions (calls, chats, or emails) meet the quality standards set by the organization.

• Track and analyze key performance metrics (KPIs) and prepare performance reports for management.

• Ensure timely lead allocation, proper follow-up, and accurate CRM updates by team members.

• Handle escalated customer issues and provide resolutions where required.

• Collaborate with QA, Training, and Support teams to maintain high service and sales standards.

• Conduct regular team meetings, performance reviews, and one-on-one sessions.

• Motivate team through engagement initiatives, recognition programs, and performance incentives.

• Ensure team compliance with all company policies, regulatory guidelines, and process protocols.

Required Skills and Qualifications:

- Post Graduate

• 24 years of experience in a BPO sales environment, with at least 1 year in a supervisory or TL role.

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Ability to analyze data, generate reports, and drive actionable insights.

• Proficient in CRM tools, Excel, and performance tracking systems.

• Goal-oriented mindset with strong problem-solving skills.

• Flexible to work in shifts, including weekends or holidays as per business needs.

KPIs/Performance Metrics:

- Team Sales Conversion Rate

• Daily/Weekly/Monthly Target Achievement

• Average Handling Time (AHT)

• Quality Scores & Compliance

• Attendance and Adherence

• CRM/Data Hygiene Compliance

Preferred Qualifications:

- Experience in outbound telesales or upselling campaigns.

• Exposure to voice/chat campaigns.

• Knowledge of sales techniques and objection handling strategies.

• Day shift, 6 days working (Monday through Sunday).

• Pharma experience is preferred.