Mortgage Operations Support

Team Member | Mortgage Operations Support

Location: Gandhinagar, Gujarat

Openings: Approx. 1015

Joining: 1st week of December

Experience: Fresher to 0–2 years

Employment Type: Full-time

About the Role

Bank of America is hiring Team Members for Mortgage Operations Support, supporting its US mortgage business. The role involves backend operations, mortgage document validation, account maintenance and system updates.

Role Details

• Designation: Team Member
• Mortgage Operations Support for US clients/business
• Backend operations only
• No direct client/customer interaction
• 247 business environment; candidates must be comfortable with rotational shifts
• Candidates should understand the JD properly and be able to explain their understanding during the HR interview

Eligibility Criteria

• Eligible Qualifications: BA / BBA / B.Com / M.Com / MA
• MBA candidates are not eligible.
• Candidates with technical qualifications are not eligible.
• Candidates must be from Gujarat only. Candidates from any other state are not eligible.
• Passed-out candidates only — provisional certificate or final degree certificate must be available.
• Backlogs are allowed.
• No specific age restriction.
• 0–2 years of experience accepted.
• For ex-employees, required previous-employment documentation must be available.

Skills Required

• Good English communication
• Basic banking knowledge
• Candidates should be comfortable explaining basic banking concepts such as:
  
• Savings/current accounts and deposits
• Debit card vs. credit card
• CVV
• Fraudulent transactions / fraud cases
• Basic loan concepts
• Mortgage basics
• General banking terminology
• Good understanding of the role and willingness to work in a 247 environment

Compensation & Benefits

• Fresher CTC: 3,85,500 per annum
• Maximum CTC: Approx. 4.10 lakh per annum for relevant experience
• No performance bonus
• No incentives
• In-hand salary: To be confirmed
• Pick-up and drop facility
• Home drop provided during odd hours
• Meal card provided for purchasing food from the cafeteria