Insurance Sales Advisor (Health & Term), Plum Personal (Remote)

About Plum

Plum is on a mission to make health insurance simple, accessible and genuinely useful for modern organizations. Backed by Tiger Global and Peak XV Partners, we have built a product people love and are now scaling to reach 10 million lives by FY2030.

About Plum Personal

Plum Personal is a new business inside Plum, built to make health and term insurance simpler for individuals and families. You would join one of its earliest teams and help build it from the ground up.

About the role

By the time a customer speaks to you, they have already had a first conversation with our SDR team and chosen to talk to a specialist. Now they want real answers. Which plan fits my family? What will it not cover? What happens when I actually need to claim?

You are the person who gives those answers. You will run the consultation, recommend the right Health or Term plan from leading insurers, and see the customer through to an issued policy. You do it with honesty first: no pressure, no hidden terms, and no sale that the customer would regret at claim time.

This is a role for a proven seller who wants to build, not just carry a number. Early on, you will help shape how Plum Personal sells.

What you'll do

• Listen first, with empathy: Start every consultation by understanding the person, not the product. Who are they protecting? What worries them? Have they been let down by insurance before? Meet anxiety with patience, and let the customer set the pace.

• Run great consultations: Take booked appointments from our SDR team and use the context they hand over, so customers never repeat themselves.

• Curate the right plan: Never hand over a catalogue. Shortlist and tailor a plan to each family's members, health profile, city and budget, compare options across insurers, and explain why this one fits and what it will not cover, in plain words.

• Make claims real: Talk about claims in every consultation. Explain how a claim actually works, what can delay or reduce one (waiting periods, sub-limits, exclusions) and how our dedicated claims team supports the customer when they need it. Set honest expectations, so the policy works when it matters.

• Help customers decide with confidence: Handle objections with facts and empathy. If a customer is unsure, educate them and give them time instead of pushing.

• Convert and close: Own the journey from consultation to payment, with clear follow-ups at every stage. Hit your conversion and premium targets the right way.

• Follow up without fail: Work a disciplined follow-up cadence after every consultation, and keep the CRM accurate, with the right disposition and next step on every lead.

• Stay with them to issuance: Coordinate with insurer partners and our operations team so proposals, underwriting and policy issuance run smoothly, and hand over cleanly for post-sale support.

• Grow every relationship: Where it genuinely fits, introduce term cover alongside health cover, and ask happy customers for referrals.

• Keep getting sharper: Learn from call reviews and coaching, track your own numbers and conversion, and share customer and competitor insights with the team.

What we're looking for

• 2 to 6 years of experience in B2C sales, inside sales or another customer-facing sales role.

• Comfort working remotely and independently. You manage your own time, pipeline and productivity without an office around you. Prior remote work experience is not required.

• A proven record of running the full sales cycle: lead engagement, discovery, objection handling, follow-up and closing.

• A consistent history of hitting targets, and a drive to keep raising them.

• Clear, warm and credible communication, on calls and in writing, with the skill to make complex products easy to understand.

• A consultative, empathetic style: you listen closely, notice what is not being said, tailor your advice to the person in front of you, and earn trust without pressuring.

• High ownership, resilience and comfort in a fast-moving, evolving business.

• Willingness to complete the insurance certifications the role requires.

• Experience in insurance, financial services, personal finance or other high-involvement B2C sales is an advantage, but not essential.

How you'll ramp up

• Learn: Our products, partner insurers, claims process and consultation framework. You clear a certification before you take live customers.

• Practise: Mock consultations and shadowing with experienced teammates.

• Go live: Your own pipeline, with call reviews and regular feedback.

• Grow: Weekly 1:1s, coaching and a clear path as the business grows.

What success looks like

• Consistently strong conversion from consultation to issued policy

• Premium targets met on a sale you would be proud to explain to the customer again

• Customers who feel informed, never pressured, and who recommend us

• No mis-selling: every customer knows what their plan covers, what it will not, and how to claim

• Follow-ups and CRM records that are always up to date

Why this role?

• A purpose that matters: Every policy you sell protects a family on the day it matters most. You help people make one of the biggest decisions of their lives, and get it right.

• Learning that compounds: Real customers from your first live day, with training, coaching and experienced teammates beside you. You will master insurance, consultative selling and how a new business is built.

• Earnings that reward you: Your base pay is only the start. The better you protect families, the more you earn.

• Growth as we grow: Plum Personal is just beginning, and the people who build it with us grow as it does, with a real voice in how we sell.

We are building the future of personal insurance. If you want to win by earning trust, come build it with us.