Associate IT Engineer

Life at Plume
At Plume, we believe that technology isnt about moving faster, its about making lifes moments better. Which is why weve built the worlds first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. Were expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the worlds largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies dont, work to do what should be done (rather than what can), and if we cant do it exceptionally well, we dont do it. Its how weve assembled a team of world-class builders, thinkers, and doers. And its how were reinventing whats possible every day.
As the IT Engineer at Plumes Hyderabad office, you will join a global team of information technologists who are responsible for providing excellent employee experiences through rapid response and resolution, maintaining system availability, and carefully executed consolidation and implementations to minimize disruption. The ideal candidate is someone who has a passion for technology, growth, and helping people.
The IT Engineer will be a key member of the global IT team. She/he will be responsible for providing on-site support to the Hyderabad office, collaborating with peers for other offices in Asia, and also fulfilling objectives as a member of our global IT team.
Key Responsibilities

• Be the main, on-site IT point of contact for the offices located in Hyderabad, India, and collaborate closely with colleagues across Plumes offices in Asia, Europe, and North America
• Manage the inventory of assets in India; Participate in audits
• Implement and manage systems, networks, and processes

• Manage local vendor relationships with the support of the Director of IT
• Respond, troubleshoot, and remediate IT issues expeditiously, tracking all activity in tickets
  

Qualifications

• 3+ years experience supporting diverse IT tooling in mid-sized organizations (400-1200 people)
• Familiarity with Google Workspace, SSO, Atlassian Suite, Slack, Zoom, MDM, Networking/wifi equipment, commonly used SaaS tools and cloud services, conference room equipment, all-hands audio/visual equipment
• Expertise setting up, deploying, repairing, and maintaining Mac, PC, and *nix systems
• Experience working with and adhering to ITIL/Service Management processes
• A solid understanding how to apply security principles using industry best practices

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Get Hired
• Exceptional problem solving, troubleshooting skills
• Exceptional verbal, written and presentation skills are a requirement
• Exceptional customer service skills
• Demonstrated ability to seamlessly manage competing priorities
• Proven ability to think creatively, developing new ideas and forward-thinking solutions (open-minded, growth mindset)
• A humble, hungry, and smart team player ready to grow and execute
  

About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the worlds largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plumes software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.