Associate - Help Desk (Admin)

Role & responsibilities

• Provide first-level support for helpdesk requests, including troubleshooting and resolving administrative and technical issues.
• Manage and prioritize incoming helpdesk tickets to ensure timely resolution in accordance with company policies.
• Coordinate with internal teams and external vendors to escalate and resolve complex issues efficiently.
• Maintain accurate records of helpdesk inquiries, actions taken, and resolutions provided.
• Assist with administrative duties such as document management, scheduling, and communication dissemination.
• Support onboarding processes by setting up user accounts and providing necessary system access.
• Ensure compliance with company standards and confidentiality protocols in handling sensitive information.
• Contribute to continuous improvement initiatives by identifying recurring issues and proposing effective solutions.

Preferred candidate profile

• Bachelors degree in Business Administration, Information Technology, or related field preferred.
• Minimum of 2 years experience in a helpdesk or administrative support role, ideally within the luxury goods or retail sector.
• Strong understanding of helpdesk software and ticketing systems.
• Excellent communication skills, both verbal and written, with the ability to interact professionally at all organizational levels.
• Demonstrated problem-solving skills with a customer-focused mindset.
• Ability to manage multiple priorities and work effectively under pressure in a fast-paced environment.
• Proficient in Microsoft Office Suite and familiar with basic IT troubleshooting.
• High level of discretion and integrity when dealing with confidential information.