Job Description
:
We are looking for an experienced Technical Program Lead to drive strategic, cross-functional technology programs focused on customer experience and digital products.
The role will work closely with Product, Engineering, Design, Data, and Business teams to ensure successful delivery of high-impact initiatives.
Key Responsibilities:
1) Lead end-to-end execution of complex, cross-functional technology programs across customer-facing products.
2) Work closely with Product and Engineering teams to define program scope, objectives, milestones, and delivery plans.
3) Drive program planning, execution, tracking, and governance to ensure timely and high-quality delivery.
4) Manage dependencies across multiple product and technology teams and proactively identify and mitigate risks.
5) Develop and maintain program roadmaps, timelines, metrics, and status reporting.
6) Work closely with engineering teams to understand technical dependencies, challenges, trade-offs, and delivery risks.
7) Partner with Product teams to translate customer and business requirements into executable programs.
8) Drive initiatives aimed at improving customer experience, digital journeys, engagement, conversion, and overall product performance.
9) Establish effective stakeholder communication and ensure alignment across Product, Technology, Business, and other relevant teams.
10) Track program outcomes and use data and insights to identify areas for improvement.
11) Proactively identify bottlenecks and drive resolution through effective stakeholder management and problem-solving.
12) Present program progress, key risks, dependencies, and outcomes to senior leadership.
Desired Skills & Experience
- 8-12 years of overall experience, with strong experience in Technical Program Management / Program Management within technology-driven organizations.
- Strong understanding of technology, software development lifecycle, product development, and engineering processes.
- Experience managing complex programs involving multiple technology and product teams.
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- Ability to work effectively with senior Product, Engineering, and Business -stakeholders.
- Strong project/program planning, execution, prioritization, and stakeholder management skills.
- Excellent analytical and problem-solving abilities.
- Strong communication and leadership skills with the ability to influence cross-functional teams.
- Ability to operate effectively in a fast-paced, high-growth environment.
Preferred Experience
- Experience in consumer internet, fintech, insurtech, e-commerce, BFSI, or other digital product organizations.
- Exposure to large-scale customer-facing platforms, digital journeys, conversion optimization, personalization, onboarding, or customer engagement initiatives.
- Experience working in an environment with multiple products, technology teams, and complex cross-functional dependencies
Skills
Customer ExperienceIT Project ManagementIT Program ManagementProduct DevelopmentEngagementPrioritizationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We stay awake and alive because Insurance helps families in financial distress, during the times of death, disability, disease, and accidents, and when families need help most. One incident can destroy a family’s future and development. We hope no one ever faces such a situation, but the truth is millions of people do. Unlike European countries we have poor social security. The rich can still recover from the financial loss, but the poor cannot recover from such a loss easily. Thus we believe we do a noble act by building awareness about such a product. We are against miss selling. Millions of people every year buy Insurance policies without understanding as they are usually told just a few things to sell the product. Many times these are lies or half-truths; as such commitments are rarely documented or recorded. Thus customers start hating insurance and its sellers hurting persistency and growth. This is no way to build a sustainable business. We believe everyone must fully understand what they are buying, and know both the positives and the negatives. They should know the options, and choose what is best for them and their needs. The true value of any insurance policy lies in the payment of a claim, and we will fight the corner of a customer very hard indeed, at the point of claim, and ensure he gets a fair deal from the insurance company. Finally we believe companies must make a profit too, else how can they continue to service customers. Thus we are against customer side fraud. We like customers to make truthful declarations, and not try to cheat the system. All in all, Insurance has a huge role in supporting families in distress, and we will make it viable for every participant, as we said, fairly, transparently, and sustainably.
Important dates & deadlines?
Application Deadline
13 Nov 26, 02:46 PM IST
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Policybazaar - Technical Program Lead - Customer Experience
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