Service Head - Auto/Auto Ancillary

Key Responsibilities:

• Prepare an action plan to meet the financial target of the region based on market conditions, monitor the achievements, take corrective action if the target is not achieved.
• Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required.
• Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index.
• Lead the implementation of any new initiatives required to improve dealerships' operations and customer experience.
• Provide overall guidance to the regional service team for the effective implementation of service strategy and performance.
• Be the custodian of the overall P&L management of the region.
• Liaison with TML Service Officials.
• Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required.
• Authorise of disposal of scrap and used oil as per internal circular from HO, also arrange disposal of Hazardous waste.
• Monitor Creditors & debtors with in approved limit.
• Oversee the deployment and utilization of assets.

Knowledge required:

• Ability to make business forecast and budget for the service department.
• Able to analyse data and take corrective actions if required.
• Able to train, develop and motivate department employees.
• Has an eye for detail and is a process champion.
• Understand CRMDMS.
• PC literate (Ms Office).