Contractor Relations Representative

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

• providing the best services for homebuyers
• led by advantaged underwriting in insurance
• to protect the whole home

As a leader in the home services software-as-a-service (SaaS) space, weve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

• In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
• Job Title: Contractor Relations Representative
• Location: India
• Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and wed love for you to be a part of it as our Contractor Relations Representative.

The Contractor Relations Representative (CRR) performs a variety of functions that primarily involve locating technicians to service our clients claim requests. In this role, you will establish and maintain strong relationships with contractors and trade partners across covered areas, and follow up with customers to ensure we are delivering quality customer service. You will work as part of Porch Groups claims services operation, where timely, reliable contractor coverage directly shapes the experience homeowners have when they need help most. Your day-to-day work will be tracked against daily metrics and supported by CRM systems.

What You Will Do As A Contractor Relations Representative

• Complete assigned daily tasks as distributed by managers
• Build B2B relationships with technicians/trade partners across covered areas
• Maintain daily metrics as set by the manager (subject to change)
• Source out work orders to technicians/trade partners within the network
• Follow up with clients to ensure quality customer service by providing technician/trade partner information
• Follow up with technicians/trade partners to confirm scheduled appointment(s)
• Outsource contractors when needed, with at least 15 attempts for each claim
• Correctly label claim disposition to ensure reporting accuracy for management
• Maintain a strong working knowledge of CRM systems operations and functions
• Notify the direct manager of any broken relationship or broken standards from contractors/trade partners

• 2+ years working in customer-facing roles required
• Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred
• Outstanding written and verbal English communication skills; samples may be requested
• Ability to deliver a world-class customer experience while balancing the needs of the business
• Proficiency with Excel spreadsheet data entry
• Ability to deal with escalated situations
• Proven experience working with US based business teams
• Excellent written and communication skills in English language
• This role requires full and ongoing overlap with Porchs U.S. EST business hours (7:30 PM IST – 3:30 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
• Mobile: Android version 7.0+ or iOS 13.0+; the device must be protected with an automatic screen lock requiring a passcode, Face ID, or fingerprint to unlock

What You Will Get As A Porch Group Team Member

Pay Range*: 337,500 INR - 472,500 INR Annually

• Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
• Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.
• Our benefits include medical insurance, accident insurance and retiral benefits.
• Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. Whats important to call out is that we want to make sure not only that youre the right person for us, but also that were the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.