L2 Wireless / SD-WAN / LAN-WAN Engineer

We are looking for a skilled and experienced L2 Wireless / SD-WAN / LAN-WAN Engineer with 5+ years of hands-on experience in enterprise network operations and support. The ideal candidate should have strong expertise in Wireless, SD-WAN, LAN, and WAN technologies, along with a genuine/original CCNA certification. The role involves providing Level 2 technical support, troubleshooting network issues, monitoring performance, and ensuring network availability across enterprise environments.

Key Responsibilities:

• Provide Level 2 support for Wireless, SD-WAN, LAN, and WAN infrastructure.
• Diagnose and troubleshoot network incidents, outages, and performance issues within SLA timelines.
• Configure, monitor, and maintain routers, switches, wireless controllers, access points, and SD-WAN devices.
• Handle incident management, problem management, and escalation support for complex network issues.
• Perform root cause analysis for recurring network problems and suggest preventive measures.
• Support network changes, upgrades, patching, and implementation activities.
• Monitor network health, bandwidth utilization, and device availability using network monitoring tools.
• Work closely with L1, L3, vendors, and cross-functional teams for issue resolution.
• Maintain accurate documentation for network diagrams, configurations, SOPs, and incident records.
• Ensure compliance with security standards, policies, and operational procedures.

Required Skills:

• Strong knowledge of LAN/WAN networking concepts
• Hands-on experience in Wireless technologies and troubleshooting
• Experience with SD-WAN solutions
• Good understanding of:
• Routing protocols: BGP, OSPF, EIGRP
• Switching technologies: VLAN, STP, EtherChannel
• WAN technologies and circuit troubleshooting
• Wireless controllers, access points, SSID, RF basics
• VPN, ACL, NAT, DHCP, DNS
• Experience working on Cisco routers, switches, and wireless devices
• Good understanding of network monitoring and ticketing tools
• Strong troubleshooting and analytical skills
• Good verbal and written communication skills

Required Qualifications:

• Bachelors degree in Computer Science, Information Technology, Electronics, or related field
• CCNA certification (Original/Valid certification is mandatory)
• 5+ years of relevant experience in network operations/support

Preferred Skills:

• Experience with enterprise-grade SD-WAN platforms
• Exposure to ITIL-based support environment
• Knowledge of firewall and network security concepts
• Experience in handling major incident calls and change implementation

Key Competencies:

• Problem-solving ability
• Ownership and accountability
• Team collaboration
• Ability to work in shifts and under pressure
• Customer-focused approach

Benefits

• Health insurance coverage for self, spouse and kids.
• Long-term benefit savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization