Technical Support Engineer - Field

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLAs.

We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills.

Responsibilities

• Providing on-site technical support and troubleshooting for systems and networks
• Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM/Vendors
• Handling troubleshooting, installation, re-installation, and configuration of systems, printers, and scanners
• Configuring desktop and laptop according to standardization policies
• Installing and configuring in-scope client software/applications
• Coordinating with vendors for access control and technical support
• Troubleshooting and configuring e-mail clients
• Supporting local area network issues (LAN) and DHCP client
• Installing antivirus software and ensuring virus definition auto updates
• Installing approved patches onto desktops/laptops
• Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers
• Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
• Logging and coordinating escalated calls with vendors and tracking them until resolution
• Assisting with maintenance for non-technical failures of AV components
• Managing voice lines and coordinating with EPABX vendor for technical issues
• Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues
• Publishing and sharing monthly service reports
• Engaging in support and understanding of new tools and technologies related to endpoint management

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role in the field
• Hands-on experience with Windows/Linux/Mac OS environments for at least 2 years
• Working knowledge of office automation products and computer peripherals such as printers and scanners
• Familiarity with network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Customer-oriented attitude
• BSc in Computer Science or relevant field
• Must have a two-wheeler and driving license for field calls.

• Health insurance coverage for employees and their families
• Long-term benefit savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization