WAN Support Engineer

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLAs.

Job Summary

We are seeking an experienced WAN Support Engineer to join our network operations team. This role requires a candidate with a solid background in network troubleshooting and operations, focusing on routing and switching, particularly BGP. The ideal candidate will have 5-7 years of hands-on experience, preferably with a CCNA certification, and the ability to manage shift operations and vendor interactions for our global WAN infrastructure.

Responsibilities

• Manage and support the global WAN operations to ensure consistent and high-performance network connectivity.
• Perform advanced network troubleshooting, focusing on routing protocols like BGP, to identify and resolve complex issues.
• Handle shift operations efficiently to maintain a 24/7 support model, ensuring seamless network performance and incident response.
• Act as the primary point of contact for WAN escalation, resolving high-priority issues with minimal downtime.
• Coordinate with vendors and service providers to manage and resolve connectivity issues, ensuring timely and effective solutions.
• Utilize network monitoring tools to identify potential issues proactively and implement preventive measures.
• Maintain detailed logs of incidents, resolutions, and standard operating procedures to aid in continuous improvement.
• PCollaborate with the team to optimize network operations and enhance troubleshooting techniques.

• Bachelors degree in Engineering (Computer Science, Information Technology, or related field preferred).
• 5-7 years of experience in network troubleshooting and operations.
• Strong knowledge of routing and switching, with specific experience in BGP routing protocol.
• Proficiency with network monitoring tools and troubleshooting techniques.
• CCNA certification is required.
• Excellent communication and analytical skills.
• Ability to handle high-pressure situations and make quick decisions.
• Strong leadership skills for shift management and vendor coordination.
• Willingness to work in a 24/7 support model, including night shifts and weekends as required.

• Health insurance coverage for self, spouse and kids.
• Long-term benefit savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.