EHR Implementation & Support - US Healthcare

Overview:

We are seeking a detail-oriented and proactive EHR / EMR Support Specialist to join our operations team. In this role, you will be the backbone of our provider onboarding process and the primary point of contact for resolving system-related challenges. You will ensure that our clinical platforms are configured correctly to support seamless patient care and efficient practice management.

Core Responsibilities:

System Implementation & Onboarding

• Database Configuration: Spearhead the creation and initial setup of new databases within PracticeSuite for incoming providers and clinical groups.
• Client Provisioning: Ensure all provider credentials, facility settings, and practice-specific parameters are accurately mirrored in the system.

Support & Issue Resolution

• Ticketing Management: Manage the ticketing queue, ensuring all client issues—from minor bugs to complex system requirements—are resolved within established SLAs.
• Cross-Departmental Collaboration: Act as the technical liaison for emails and requests coming from Sales, Account Management, and directly from clients to ensure a unified support experience.

Clinical Workflow Optimization

• Workflow Mapping: Assist providers in translating their physical clinical workflows into the EMR environment, including intake forms, charting templates, and e-prescribing setups.
• System Training: Guide clinical staff on best practices for using the EMR to reduce clicks and minimize administrative burden during patient encounters.
• Troubleshooting: Diagnose and resolve issues related to lab integrations, pharmacy connectivity, and patient portal access.

Data Management & Reporting

• CRM Maintenance: Keep our CRM (Customer Relationship Management) system meticulously updated with client status, contact info, and interaction history.
• Usage Analytics: Generate and publish Monthly Usage Reports to be used by the Accounting department for billing and financial auditing.

Location – Kochi, Smartcity

Shift - 6:30PM to 3:30 AM IST

WHO WE ARE

• PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL
• that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile
• management team, high employee morale, and high customer satisfaction and retention.
• PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems
• within healthcare.
• Please visit our website to learn more about us, at www.practicesuite.com