Pravaayu Healthcare - Regional Manager - Clinics Chain

• Job Title: Regional Manager- Chain of Clinics
• Location: Mumbai
• Reporting To: Head-Clinics Vertical
• Job Overview:

• We are seeking a dynamic Regional Manager to oversee and drive the business performance of a group of clinics.
• The Regional Manager will manage Center Managers across multiple locations, ensuring operational excellence and achieving sales and profitability targets for each clinic.
• This role requires strong leadership, strategic thinking, and a results-driven mindset to optimize the clinic's overall P&L performance.

Key Responsibilities:

Sales and Revenue Management:

• Develop and implement strategies to meet revenue and profitability goals for each clinic.
• Monitor sales performance across clinics and ensure consistent achievement of monthly, quarterly, and annual targets.
• Identify opportunities to maximize revenue through promotions, cross-selling, and upselling services.

Team Leadership and Management:

• Manage, mentor, and support Center Managers to achieve operational and sales excellence.
• Set performance KPIs for Center Managers and regularly review their progress.
• Provide guidance on customer relationship management to improve patient retention and satisfaction.

P&L Accountability:

• Take full ownership of the clinics' P&L, ensuring cost-effective operations without compromising on service quality.
• Analyze financial performance, including revenue, expenses, and profitability, to make data-driven decisions.

Marketing and Business Development:

• Collaborate with marketing teams to implement campaigns that drive footfall and patient engagement.
• Identify potential partnerships and alliances to increase patient acquisition.
• Drive local-level initiatives like camps, events, and outreach programs to generate leads.

Operational Excellence:

• Ensure smooth day-to-day operations across all clinics by establishing and monitoring SOPs.
• Conduct regular audits of clinic performance and implement corrective actions where necessary.
• Focus on improving operational efficiency and patient experience.

Reporting and Analytics:

• Prepare detailed reports on clinic performance, sales metrics, and operational challenges for senior management.
• Use data and insights to forecast revenue trends and devise action plans.

Key Skills and Competencies:

• Proven experience in multi-unit sales or operational management, preferably in healthcare or retail.
• Strong leadership and team management skills to drive performance and build cohesive teams.
• Analytical mindset with expertise in P&L management and financial analysis.
• Excellent communication and interpersonal skills to interact with Center Managers, staff, and patients.
• Ability to develop and implement sales strategies to meet business objectives.
• Problem-solving and decision-making skills to handle operational challenges effectively.

Qualifications:

• Bachelor's degree in Business Administration, Sales, or a related field (MBA preferred).
• 5+ years of experience in sales or operations management, with a focus on multi-location units.
• Experience in the healthcare or service industry is highly desirable.