Sales & BD Head

• Key Responsibilities:Centre Head/Manager ( Sales & BD)
• Job Title: Centre Head/Manager
• Job Summary:

Centre Head/Manager plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive & close the lead effectively.

• Key Responsibilities:
• Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences.
• Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.
• Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries.
• Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
• Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
• Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
• Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.
• KEY COMPETENCIES
• B2C Sales
• Revenue Generation
• Business Development ( Sales)
• Team Building ( Training & Development)
• Quality & Service
• Effectively interact with customers and ensure high service quality to all Patients & Clients.
• Revenue Collection: Generating the lead & Closing the Lead & generating the revenue from the Clients. Perform openings and or closing procedures as necessary.
• Lead the therapists and aestheticians
• Entrepreneurial Spirit: We encourage our employees to take ownership and think like entrepreneurs. We will empower you to drive initiatives and make meaningful contributions
• Monitoring the performance: & the whole team is functioning Smoothly starting from managing doctors , therapists,receptionists, and patient care executives .
• Drive Clinic excellence and patients' experience
• a. Ensure all SOPs, guidelines are followed
• b. Drive customer experience and track treatment outcomes
• Qualifications:
• High school diploma or equivalent; a degree in a relevant field is a plus.
• Previous experience in handling Centre Manager/Centre head or a related customer engagement role is
• preferred.
• Excellent communication and interpersonal skills.
• Empathetic and patient-focused approach.
• Proficiency in using phone systems and customer relationship management (CRM) software.
• Strong problem-solving and persuasion skills.
• Ability to maintain patient confidentiality.
• Conversant in Hindi, English, Marathi