Tele Consultant

Job Summary:

• The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively.

Key Responsibilities:

• Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences.
• Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.
• Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries.
• Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
• Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates.
• Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system.
• Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
• Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
• Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques