Walk-in || Customer Care Associate- Blended Process- BFSI

Customer Service Executive Credit Cards (Blended Process)

Praxis | Leading BFSI client

Process: Credit card & rewards support

Channels: Chat, email & voice

Employment: Full time

Location: Gurgaon, Sector 49

Shift: Rotational day shift

Cab: Pick and drop provided

About Praxis

Praxis is a leading Business Process Management company, a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management with over 300 hotel clients in India and abroad. We help brands run smoother, sell smarter and delight customers better through customer care, reservation sales, revenue management, CRM and back-office operations.

About the Role

Be the first point of contact for credit card and rewards customers, resolving queries over chat, email and calls with clear, accurate answers and following up until the issue is closed.

Key Responsibilities

• Handle chats, emails and inbound calls professionally
• Resolve queries on billing, transactions, rewards and loyalty points
• Authenticate customers before sharing any account information
• Follow up with internal teams and partners until closure
• Record every interaction accurately in the CRM
• Meet quality, productivity and CSAT targets while following compliance and data privacy guidelines

Requirements

• Graduate in any stream
• Minimum 6 months in a BFSI or customer support process (chat, email or voice); credit card experience preferred
• Typing speed of 35-45+ WPM with 95%+ accuracy
• Good written and spoken English
• Analytical and problem-solving ability, with a compliance-first mindset
• Ready to work rotational day shifts

What We Offer

Work on a leading BFSI account, structured training and certification, cab pick and drop, career growth, and compensation as per market standards.