Mechanical Field Service Engineer

Position: Mechanical Service Engineer(After Sales)

Location: Thaltej, Ahmedabad (with Pan-India & Overseas Travel)

Department: Service (After Sales)

Salary: 3-4.2 LPA

Type: Full-time

About PressureJet Systems Pvt. Ltd.

Founded in 1996 | Proudly Indian | Built with Grit

• PressureJet Systems is a respected Indian manufacturer of high-pressure plunger pumps & systems, trusted globally for engineering excellence.
• But we are known for more than machines.
• We are known for values, resilience, and people-first thinking.
• We dont hire to fill vacancies.
• We hire to build long-term contributors.

The Role:

We are looking for a dynamic and mechanically inclined Service Engineer who can ensure seamless post-sales support. From installation and commissioning to real-time troubleshooting and customer satisfaction, you will be the face of PressureJet on the ground. The role involves frequent travel, rapid response handling, and working closely with our internal teams to maintain our commitment to excellence. If fixing complex machinery gets your gears turning—this role is made for you.

Key Responsibilities:

• Installation & Commissioning: Set up high-pressure plunger pump systems at client sites, ensure full functionality, and collect NPS feedback post-completion (Target > 8).
• Customer Complaint Resolution: Handle service requests via phone and in-person visits; perform root cause analysis and deliver long-term solutions.
• Maintenance & Repairs: Conduct preventive maintenance (AMCs) and address breakdowns both onsite and at HQ; prepare detailed service reports.
• Internal Coordination: Collaborate with Purchase, Design, Dispatch, and Sales teams to ensure timely spare availability and issue closure.
• Documentation & SOPs: Maintain service records, prepare SOPs, and contribute to internal knowledge sharing (RCA reports, spares tracking).

Required Skills and Competencies:

Technical Expertise:

• High-pressure pump system installation, maintenance, and diagnostics
• Strong mechanical assembly and troubleshooting skills
• Familiarity with CAD drawings, MS Office, and ERP/CRM platforms

Soft Skills:

• Excellent communication and interpersonal skills
• Conflict resolution and client handling
• Documentation and analytical thinking

Physical & Situational Requirements:

• Comfortable with traveling 20–22 days/month across India (occasional overseas visits)
• Willingness to carry tools/spares to remote locations and perform field service tasks
• Ability to supervise technicians/helpers during service operations

What Makes You Our Perfect Match?

Experience:

• 1+ year in a mechanical service or field support role

Qualification:

• Diploma / BE in Mechanical or Production Engineering

Knowledge:

• Understanding of high-pressure pump systems, customer service norms, and RCA methods
• Basic knowledge of ERP & reporting tools

Why You’ll Love Working with Us:

• Hands-On Impact: Directly contribute to customer satisfaction and technical excellence
• Dynamic Exposure: Every day is different, every problem unique—no two jobs are the same
• Growth Opportunities: Upskill across technical, documentation, and coordination capabilities
• Global Presence: Opportunity to travel and service clients worldwide
• Strong Culture: Work in a collaborative, technically sound, and growth-driven team

Who Will Succeed Here?

Growth mindset individual who:

• Believes learning never stops
• Hold accountability and initiative
• Welcomes feedback and responsibility
• Sees challenges as opportunities
• Cares about team success, not just personal wins

"Become a part of PressureJet Systems and embark on a journey of innovation and impact. Work alongside our exceptional team of engineers driving BHARAT’s progress by fueling Forex growth through the global export of our world-class reciprocating Plunger Pumps.

Performance Metrics (KPIs):

• Net Promoter Score (Target > 8)
• Complaint resolution rate and repeat complaint minimization
• AMC visit completion %
• Timeliness and accuracy of documentation

Contact Person: Neha Negi

hrm@pressurejet.com | +91 9023727525

Office: Pirana, Ahmedabad | Branch: Thaltej, Ahmedabad