Walk-in || OTC

• Roles and responsibilities
• Parameter Description
• Job Title
• BPO1, BPO 2 (Team Member)
• Education / Qualifications

Graduates and/or post graduates with 1 to 3 years of relevant work experience

End to End Knowledge in Order to Cash Process

Good Knowledge of MS Office Word, Excel and PowerPoint

Skills

Good analytical and communication skills

High energy, self-motivation with a high degree of accountability

Oral and written communications skills in English

Capability to work under time pressure in a dynamic business environment

Computer literate in various toolsGood domain expertise

Job Responsibilities

Basic understanding of Billing and invoicing

Knowledgeable of various online tools and systems

Create and process sales orders in systems based on approved customer purchase orders and contractual terms

Ensure sales orders comply with AR, credit, and billing policies to enable accurate and timely invoicing

Verify supporting documents such as contracts, rate cards, approvals, and delivery terms prior to order entry

Maintain accurate documentation and system records to support audits and internal controls

Execute daily billing cycles and manage billing calls/queries in line with SLAs and policy guidelines

Coordinate with field/location teams to obtain missing documents for timely invoice processing

Maintain real-time billing & unbilled trackers to ensure visibility of accruals and billing pipeline

Download and review daily bank statements to identify incoming customer payments

Apply cash receipts accurately against invoices with proper remittance advice

Reconcile daily cash flow with customer statements, including on account, unapplied, and unallocated payments

Monitor and circulate unapplied/unidentified cash daily and drive proactive followups with collectors for resolution

Monitor TAT and quality metrics to ensure adherence to operational targets