Assistant Manager Operations

Responsibilities

• Manage day-to-day operations, ensure SLA delivery, and lead a team handling policy administration while aligning with business goals and compliance standards.
• Implementing the organizational strategy and aligning the efforts towards the collaborators business requirement.
• Improving the customer service standards continuously and developing an environment of creativity and automation within the team. Always ensuring the audit preparedness of the unit.
• Understanding and implementing PGS strategic initiatives/business objectives in collaboration with the leaders.
• Escalate issues which cannot be resolved by the team.
• Provide the team with a vision of the business objectives.
• Interpret the procedures and implement the newly onboarded processes in accordance with plan provisions and state & federal regulations.
• Strive for team consensus and win-win agreements.
• Work actively and closely to devise plan around meeting defined Service Level Agreements.
• Forms relationships to expand networking opportunities.
• TNA and training management for the team.
• Ensure to provide opportunities for coaching, mentoring, and providing feedback to staff and management regarding training and learning.
• Create and monitor the action plans for under-performance Provide status reporting of team performance.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Ensure discussions and decisions lead toward closure.
• Maintain healthy group dynamics Intervene when necessary to aid the group in resolving issues Encourage creativity, risk-taking, and constant improvement Recognize and celebrate team and team member accomplishments and exceptional performance.
• Serve as a focal point to communicate and resolve interface and integration issues with other teams.

• Bachelors / Masters degree.
• An equivalent of 12 years of work experience, plus 2+ years related work experience required (financial services, insurance industry (Domestic / US/ Abroad), insurance onboarding / asset management
• Previous work experience in direct / indirect people management roles / responsibilities.
• Team handling experience is must Prior work experience in policy administration - group insurance is preferred (however formal training will be provided)

Must have skills

• Ability to maintain confidentiality. Ability of effective stakeholder management.
• Ability to maintain a high degree of accuracy and pay strict attention to detail.
• Excellent written and verbal communication skills Willingness to work in rotational shift
• Demonstrated flexibility to adapt to changes in procedures and job assignments
• Ability to work independently and seek solutions to problems Prioritization skills in order to schedule work to meet deadlines
• Well-developed analytical skills to evaluate and resolve appropriate course of action
• Demonstrated ability to analyze detailed information, issues, situations, and procedures to develop effective solutions.
• Ability to work independently and seek solutions to problems. Ability to follow detailed instructions and make independent decisions.