Sr QA AI Voice Interview Syatem

Who are we

Prismforce is a Vertical SaaS company revolutionizing the Talent Supply Chain for global Technology, R&D/Engineering, and IT Services companies. Our AI-powered product suite enhances business performance by enabling operational flexibility, accelerating decision-making, and boosting profitability. Our mission is to become the leading industry cloud/SaaS platform for tech services and talent organizations worldwide.

Job Title: Sr. QA

Experience: 6-9 Years

Location: Bangalore/Mumbai/Pune

Employment Type: Full-time

• : Sr. QA (AI Voice Interview System)
• Employment Type: Full-time
• Role Overview

We are seeking an experienced Sr. QA to drive the quality assurance strategy for our AI Voice Interview System. This role covers both our Candidate-facing Application and the Admin. You will be the primary owner of quality, tasked with bootstrapping processes, mentoring a mid-senior QA team, and researching automation tools specifically for non-deterministic AI behaviors.

This is a high-impact role for a builder with a product-first mindset. You will go beyond standard functional testing to ensure our AI interacts naturally, accurately, and robustly.

Key Responsibilities

• Process Standardization & Bootstrapping

• Establish the Lifecycle: Define and implement the Software Testing Life Cycle (STLC) from scratch, moving the team from ad-hoc testing to a structured, reproducible framework.
• Test Artifact Management: Create and standardize repositories for test plans, test cases, and release scenarios.
• Release Governance: Define criteria for release sign-offs, bug severity levels, and triage processes.

• Team Leadership & Mentorship

  Mentorship: Lead and mentor a team of 23 QA Engineers (45 years of experience), providing technical guidance and career development.

• Code & Quality Reviews: Conduct regular reviews of test cases and execution logs to ensure depth and coverage.
• Collaboration: Act as the primary liaison between Product, Engineering, and QA, ensuring quality is baked in from the design phase.

• Product Depth & Complexity

  Complex Scenario Testing: Design test strategies for complex AI edge cases, such as accent recognition, background noise interference, and conversation interruptions.

• User Experience Focus: Evaluate the system not just for bugs, but for the quality of conversation and user flow.
• Root Cause Analysis: deeply analyze failures to distinguish between application bugs, AI model hallucinations, or infrastructure latency.

Required

• Qualifications & Skills
• Experience: 69 years in Quality Assurance, with at least 2-4 years in a Mentorship role.
• Process Expertise: Proven track record of setting up QA processes, test management tools (Jira, TestRail, etc.), and workflows in a startup environment.
• Manual Testing Mastery: Ability to design deep, complex manual test cases for scenarios where automation is initially difficult.
• Mentorship: Experience managing and elevating mid-level QA engineers.
• Technical Knowledge: Strong grasp of API testing (Postman/REST Assured) and Web/Mobile testing fundamentals.
• Preferred (The Plus):
• AI/ML Domain: Experience testing Chatbots, Voice Assistants, LLMs, or other AI-based systems.
• Voice Technology: Familiarity with WebRTC, audio stream testing, or Speech-to-Text (STT) technologies.
• Coding Skills: Experience writing automation scripts (Python/Java).
• What We Offer
• Opportunity to define quality standards for a cutting-edge Generative AI product.
• A key leadership role with the autonomy to build processes from the ground up.
• Competitive salary and benefits.

What Makes Us Unique

First-Mover Advantage: We are the only Vertical SaaS product company addressing Talent Supply Chain challenges in the IT services industry.

Innovative Product Suite: Our solutions offer forward-thinking features that outshine traditional ERP systems.

Strategic Expertise: Guided by an advisory board of ex-CXOs from top global IT firms, providing unmatched industry insights.

Experienced Leadership: Our founding team brings deep expertise from leading firms like McKinsey, Deloitte, Amazon, Infosys, TCS, and Uber.

Diverse and Growing Team: We have grown to 160+ employees across India, with hubs in Mumbai, Pune, Bangalore, and Kolkata.

Strong Financial Backing: Series A-funded by Sequoia, with global IT companies using our product as a core solution.

Why Join Prismforce

• Competitive Compensation: We offer an attractive salary and benefits package that rewards your contributions.
• Innovative Projects: Work on pioneering projects with cutting-edge technologies transforming the Talent Supply Chain.
• Collaborative Environment: Thrive in a dynamic, inclusive culture that values teamwork and innovation.
• Growth Opportunities: Continuous learning and development are core to our philosophy, helping you advance your career.
• Flexible Work: Enjoy flexible work arrangements that balance your work-life needs.

By joining Prismforce, youll become part of a rapidly expanding, innovative company thats reshaping the future of tech services and talent management.

Perks & Benefits

• Work with the best in the industry: Work with a high-pedigree leadership team that will challenge you, build on your strengths and invest in your personal development
• Insurance Coverage-Group Mediclaim cover for self,spouse,kids and parents & Group Term Life Insurance Policy for self.
• Flexible Policies
• Retiral Benefits
• Hybrid Work Model
• Self-driven career progression tool