ATL

• Assist the Team Leader in managing daily team operations.

• Monitor team performance, productivity, and attendance.

• Support team members in achieving daily, weekly, and monthly targets.

• Guide, motivate, and train new and existing employees.

• Handle customer complaints and escalate complex issues when required.

• Prepare daily performance reports and maintain records.

• Ensure company policies, procedures, and quality standards are followed.

• Coordinate with other departments to resolve operational issues.

• Conduct team briefings and provide regular feedback.

• Take responsibility for team operations in the Team Leader’s absence.

Required Skills

• Good communication and leadership skills.

• Strong problem-solving and decision-making abilities.

• Team management and coordination skills.

• Time management and organizational skills.

• Basic computer knowledge and reporting skills.

• Ability to work under pressure and meet targets.

Qualifications and Experience

• Education: Graduate or equivalent qualification preferred.

• Experience: 1–3 years of relevant experience preferred.

• Previous team handling or supervisory experience is an advantage.

Key Performance Indicators (KPIs)

• Achievement of team targets.

• Employee productivity and performance.

• Customer satisfaction and service quality.

• Attendance and punctuality.

• Accuracy of reports and operational compliance.