Crm Executive

CRM Executive Automotive Horn Manufacturing Industry

Industry: Automotive-Based Manufacturing (Horn Manufacturing)

Job Location:Sriperumbudur

Experience:1 to 4 Years

Employment Type: Full-Time

Job Summary

The CRM Executive will manage customer relationships for an automotive horn manufacturing company, handling enquiries from OEMs, dealers, distributors, and end customers. The role involves lead tracking, order coordination, complaint handling, and close coordination with sales, production, and logistics teams to ensure high customer satisfaction.

Key Responsibilities

Customer & Lead Management

• Maintain and update customer, dealer, and distributor data in the CRM system
  
• Handle inbound and outbound calls in Tamil, English, and Hindi (mandatory)
  
• Track enquiries from OEMs, distributors, and bulk buyers
  
• Coordinate leads with sales and marketing teams
  

Order & Sales Coordination

• Track quotations, purchase orders, and order confirmations
  
• Coordinate with production and dispatch teams for order execution
  
• Monitor delivery schedules and payment follow-ups
  
• Update order status in the CRM system
  

Complaint & After-Sales Support

• Register customer complaints related to product quality, fitment, or delivery
  
• Coordinate with QA, production, and service teams for resolution
  
• Ensure timely closure of complaints and proper customer communication
  
• Collect customer feedback
  

Reporting & Documentation

• Prepare daily, weekly, and monthly CRM and MIS reports
  
• Track repeat orders, customer satisfaction, and complaint trends
  
• Maintain accurate CRM records and documentation
  

Required Skills & Qualifications

• Graduate / Diploma (Any discipline)
  
• Fluency in Tamil, English, and Hindi Mandatory
  
• Experience in CRM, customer support, or sales coordination (automotive/manufacturing preferred)
  
• Working knowledge of CRM tools, Excel, or ERP systems
  
• Strong communication and coordination skills
  

Preferred Skills

• Knowledge of additional south indian languages is an added advantage
  
• Experience in automotive component / horn manufacturing industry
  
• Familiarity with OEM and dealer coordination
  
• Ability to manage multiple follow-ups efficiently