International Customer Support Voice

Process: International Voice

Company: Leading MNC

Location: Bengaluru

Work Mode: Work from Office

Shift: US/UK/Australian-aligned rotational night shifts (24/7 rotational shifts)

Job Overview

We are hiring enthusiastic candidates for an International Voice Customer Support process. The candidate will be responsible for handling international customer queries, providing effective solutions, resolving complaints, and ensuring excellent customer satisfaction through voice support.

Roles & Responsibilities

1. Handle inbound and outbound customer calls from international customers.
2. Understand customer queries and provide appropriate resolutions in a professional manner.
3. Assist customers with service-related queries, account information, and general support.
4. Resolve customer complaints and ensure timely follow-ups.
5. Maintain excellent communication and build positive customer relationships.
6. Follow company policies, process guidelines, and quality standards.
7. Maintain accurate customer interaction records and update information in the CRM system.
8. Meet daily performance metrics, customer satisfaction, and quality targets.
9. Demonstrate active listening, problem-solving, and customer-handling skills.
10. Ensure a professional approach while handling challenging customer interactions.

Eligibility Criteria

• Qualification: Graduates and Undergraduates.
• Experience: Freshers or candidates with a minimum of 1 year of BPO experience.
• Excellent verbal communication skills in English.
• Good listening and customer-handling skills.
• Willingness to work in rotational night shifts.
• Comfortable working from the office.

Interview Process

1. Round 1: HR Initial Screening
2. Round 2: Voice Versant
3. Round 3: Operations (Ops) Round

Salary Details : 4 LPA to 5 LPA

Additional Incentives: 2,500 monthly performance-based incentives.

Important Information

• Work from Office
• Only Night Shifts.
• 24/7 rotational shift environment.
• Candidates must be flexible with rotational shift timings.

Interested candidates can apply immediately!

Jyothsna N

Team Lead Recruitment

+91 8618457497

jyothsna@prorecruittechnologies.com

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