Associate Director - Intake - RCM Operations

Associate Director Intake Operations (Healthcare RCM)

Location: Chennai, Tamil Nadu, India

Shift: Permanent Night Shift (6:00 PM IST 4:00 AM IST)

Experience: 15+ Years

Department: Revenue Cycle Management (RCM) Operations

Reports To: Senior Director – RCM Operations

About Prochant

Prochant is a leading healthcare revenue cycle management organization that partners with healthcare providers across the United States to improve financial performance through technology-enabled solutions, operational excellence, and deep healthcare domain expertise. Prochant delivers end-to-end revenue cycle services, including Intake Operations, Insurance Verification, Prior Authorization, Medical Billing, Accounts Receivable Management, Payment Posting, Denial Management, and Revenue Recovery. The organization combines people, process, analytics, and technology to help healthcare providers maximize reimbursement, improve operational efficiency, and enhance patient outcomes.

Role Overview

Prochant is seeking an experienced and dynamic Associate Director – Intake Operations to lead large-scale Intake Operations supporting US healthcare clients. This leadership role will be responsible for managing end-to-end intake functions, including Referral Management, Insurance Verification, Benefits Investigation, Prior Authorization, Documentation Review, Order Processing, and Intake Quality Management.

The successful candidate will provide strategic leadership to large operational teams, drive client satisfaction, improve operational performance, implement transformation initiatives, and ensure delivery excellence across multiple client engagements.

Key Responsibilities

• Lead and manage Intake Operations across multiple healthcare clients and business units.
• Oversee Referral Intake, Insurance Verification, Benefits Investigation, Prior Authorization, Order Management, and Documentation Review processes.
• Drive operational excellence through productivity improvement, quality enhancement, and SLA achievement.
• Establish performance governance, operational controls, and accountability frameworks.
• Build strong client relationships and lead business review meetings with US healthcare clients.
• Manage escalations and ensure timely resolution of operational and client issues.
• Drive workforce planning, resource optimization, budgeting, and capacity management.
• Lead process improvement, automation, and digital transformation initiatives.
• Ensure compliance with HIPAA, payer guidelines, and client-specific requirements.
• Develop high-performing leadership teams through coaching, mentoring, and succession planning.
• Support business growth, new client transitions, and operational scalability.

Required Experience & Qualifications

• Bachelor's Degree
• MBA or Postgraduate qualification preferred.
• 15+ years of experience in Healthcare Revenue Cycle Management (RCM) and Medical Billing Operations.
• Minimum 7+ years of leadership experience managing large-scale Intake Operations.
• Proven experience leading teams of 250+ employees across multiple accounts or business units.
• Strong expertise in:
• Intake Operations
• Referral Management
• Prior Authorization
• Insurance Verification
• Benefits Investigation
• Order Management
• Patient Access Services
• Healthcare Documentation Management
• US Healthcare Revenue Cycle Management

Preferred Skills

• Strong operational and strategic leadership capabilities.
• Client relationship and stakeholder management expertise.
• Experience driving operational transformation and process excellence initiatives.
• Financial and business management acumen.
• Advanced analytical and problem-solving skills.
• Experience with Power BI, Tableau, Workforce Management, and Operational Reporting tools.

Why Join Prochant?

• Opportunity to lead a critical function within a rapidly growing healthcare RCM organization.
• Direct exposure to US healthcare clients and executive leadership.
• Lead large-scale transformation and automation initiatives.
• Influence business growth, operational excellence, and talent development.
• Be part of a high-performing leadership team driving innovation in healthcare operations.

If you are a passionate healthcare operations leader with deep expertise in Intake Operations and a track record of delivering business results, we invite you to join Prochant and help shape the future of healthcare revenue cycle management.)