Associate Director - On Job Training (OJT) - RCM Operations

Associate Director On-the-Job Training (OJT) | RCM Operations

Location: Chennai, Tamil Nadu

Shift: Permanent Night Shift, 6:00 PM – 4:00 AM IST

Experience: 15+ Years

Industry: Healthcare RCM / Medical Billing

Employment Type: Full-Time

About Prochant

Prochant is a leading healthcare Revenue Cycle Management organization supporting healthcare providers across the United States with technology-enabled solutions and operational excellence across the revenue cycle.

Role Overview

We are looking for an experienced Associate Director – On-the-Job Training (OJT) to lead the OJT and production-readiness framework across Prochant's RCM Operations.

The role will be responsible for ensuring a seamless transition of employees from process training to live production, with a strong focus on speed to proficiency, quality, productivity, certification, and early-tenure performance.

Key Responsibilities

• Lead the OJT strategy and governance framework across RCM Operations.
• Own the transition from classroom/process training to live production.
• Establish structured OJT, nesting, certification, and production-readiness frameworks.
• Define and monitor productivity, quality, accuracy, SLA, and competency benchmarks.
• Track 30/60/90-day performance of employees transitioning into operations.
• Partner with Operations, Quality, and Training teams to identify and close performance gaps.
• Drive coaching, refresher training, remediation, and performance improvement programs.
• Establish Trainer, SME, Buddy, and Floor Support models.
• Support new client transitions, process migrations, ramp-ups, and large-scale hiring programs.
• Lead OJT Managers, Trainers, SMEs, and floor-support teams.
• Use performance analytics to improve training effectiveness and speed to proficiency.

What We're Looking For

• 15+ years of overall experience, preferably within Healthcare RCM, Medical Billing, Operations, Training, or Capability Development.
• Strong leadership experience in OJT, Operations Training, Production Training, or Learning & Development within US Healthcare RCM.
• Strong understanding of RCM processes such as Intake, Insurance Verification, Prior Authorization, Medical Billing, Payment Posting, AR Follow-Up, and Denial Management.
• Proven experience developing OJT, nesting, certification, and production-readiness programs.
• Strong stakeholder management, people leadership, analytical, and performance management capabilities.
• Experience managing large-scale training and operational ramp-ups preferred.

Why Join Prochant?

This is an opportunity to build and lead a critical OJT function that directly impacts employee readiness, quality, productivity, speed to proficiency, and overall operational performance across Prochant's growing Healthcare RCM operations.

Join Prochant and help build the next generation of high-performing RCM professionals.