Service Now - Lead Engineer

Overview

Prodapt Solutions is looking for a ServiceNow Lead Engineer to design, develop, and deliver ServiceNow solutions that support our enterprise IT and business processes. The role requires deep hands-on technical expertise in the ServiceNow platform, leadership in guiding engineering teams, and the ability to collaborate with stakeholders to deliver high-quality, scalable solutions.

Responsibilities

• Lead the development, configuration, and customization of ServiceNow applications and modules.
• Implement and optimize ITSM, ITOM, ITAM, HRSD, CSM modules.
• Develop and maintain scripts, business rules, UI policies, flows, workflows, and integrations.
• Collaborate with architects to align designs with enterprise standards and best practices.
• Oversee ServiceNow upgrades and patches, ensuring compatibility with existing solutions.
• Work with cross-functional teams to deliver end-to-end automation, integrations, and enhancements.
• Provide technical documentation, training, and knowledge sharing to support ongoing operations.

• 5+ years of experience with ServiceNow platform development and engineering.
• Strong knowledge of ServiceNow modules (ITSM required; ITOM, ITAM, HRSD, or others a plus).
• Proficiency in ServiceNow scripting (JavaScript, Glide, Flow Designer) and integration methods (REST, SOAP, APIs, MID Server).
• Solid understanding of ITIL/ITSM processes and enterprise IT operations.
• Experience with CMDB design, discovery, and service mapping.
• Ability to lead and mentor junior developers.
• Strong problem-solving and communication skills.

• ServiceNow Certified System Administrator (CSA).
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Application Developer (CAD).
• Experience working in Agile/Scrum environments.