Posted: 1 week ago
0-1 years
Delhi, Delhi
IT / Software Development & Related
work from office
Full Time
Closes 4 Jan 2027
Posted: 1 week ago
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Job Description
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Job Description
- Monitor AI-led conversations across the student journey to ensure accuracy, relevance,
- and consistency of responses.
- • Review conversation flows, FAQs, nudges, and follow-ups to identify errors, missed
- queries, and potential student drop-offs.
- • Track inbound and outbound calling activities, including call outcomes, lead
- qualification, follow-ups, and student query resolution.
- • Maintain operational trackers and prepare periodic reports on conversation quality,
- calling performance, student engagement, and conversion metrics.
- • Identify recurring issues across AI interactions and human conversations, document
- findings, and suggest practical improvements to scripts, FAQs, and workflows.
- • Coordinate with internal teams to implement updates to conversation flows, calling
- scripts, follow-up processes, and student communication channels.
- • Support the testing and validation of updates across AI tools, calling workflows,
- WhatsApp, and other communication channels to ensure consistent student experiences.
- • Monitor adherence to defined processes and follow-up timelines, flagging unresolved
- queries, communication gaps, and operational issues to the relevant teams.
- • Analyse basic interaction data and student feedback to identify common patterns and
- support improvements in engagement and user experience.
- • Maintain process documentation, FAQs, scripts, and workflow records, ensuring
- information remains accurate and up to date.
Skills
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