Accounts Receivable Executive

Role & responsibilities

Job Title: Executive -Accounts Receivable

Department: Sales & Marketing

Reports To: Administratively: Director & Functionally: Division Head and Respective Sales Manager

of both CTG and ENV division.

Location : Kolkata Office

Job Summary:

The Accounts Receivable Specialist is responsible for ensuring timely collection of customer payments,

minimizing outstanding receivables, and accurately reconciling customer accounts. This role involves

proactive communication with customers, resolving payment discrepancies, and maintaining strong

relationships to facilitate efficient cash flow for the company.

Key Responsibilities:

• Payment Follow-up and Collection:

Proactively contact customers with proper documents (via phone, email, and mail) regarding outstanding

invoices and upcoming payments.

Develop and implement effective follow-up strategies to ensure timely collection of overdue accounts.

Negotiate payment plans and resolve disputes in a professional and timely manner.

Identify and escalate problematic accounts to management for further action (e.g., legal, collections

agency).

Maintain detailed records of all communication and collection activities.

Provide customers with necessary documentation (e.g., invoice copies, statements of account,

agreements and BG) as requested.

• Reconciliation:

Perform regular reconciliation of customer accounts, comparing internal records with customer payment

remittances in close coordination with internal accounts team.

Investigate and resolve payment discrepancies, unapplied cash, and short payments.

Work closely with the sales, customer service, and billing departments to address invoicing errors or

disputes that impact collections.

Process credit notes and debit notes accurately and timely.

Ensure all receipts are correctly posted and allocated to the relevant invoices.

• Reporting and Analysis:

Prepare and analyse aging reports to identify overdue accounts and potential bad debts.

Generate regular reports on collection performance, DSO (Days Sales Outstanding), and other key

metrics.

Provide insights and recommendations to management for improving collection processes and reducing

outstanding receivables.

Monitor customer credit limits and payment terms.

• Customer Relationship Management:

Build and maintain positive relationships with customers to facilitate smoother payment processes.

Act as a primary point of contact for customer inquiries related to payments and account status.

Provide excellent customer service while enforcing company payment policies.

• Process Improvement and Compliance:

Identify opportunities to improve collection efficiency and accuracy.

Adhere to all company policies, procedures, and relevant financial regulations.

Maintain confidentiality of financial information.

Qualifications:

• Education: Bachelor's/Master degree in Accounting, Finance, Business Administration, or a related field

preferred.

• Experience: 2-5 years of experience in accounts receivable, credit control, or a similar finance role.
• Technical Skills:
• Ready to travel extensively
• Age group between 27-32 year

Proficiency in accounting software (e.g.Tally, ) and ERP systems.

Strong Microsoft Excel skills (pivot tables, data analysis).

• Soft Skills:

Excellent verbal and written communication skills.

Strong negotiation and persuasion abilities.

High level of accuracy and attention to detail.

Problem-solving and analytical skills.

Ability to work independently and as part of a team.

Strong organizational and time management skills.

Customer-focused with a professional and assertive demeanour.

Ability to handle difficult conversations and maintain composure under pressure.