Travel Desk Administrator

Role & responsibilities

Responsibilities Front Office & Travel Desk Greet and manage visitors, guests and clients with hospitality-grade courtesy, including VIP handling protocols

• Answer, screen and direct phone calls; manage the front desk communication log
• Coordinate meeting room bookings, guest refreshments and visitor logistics
• Liaise with facility, housekeeping and vendor teams to maintain a well-presented front office
• Maintain visitor registers, access passes and front office MIS/records
• Handle courier, dispatch and basic administrative documentation
• Manage end-to-end employee travel bookings — flights, trains, hotels and ground transport — for domestic and international travel
• Liaise with travel agencies, airlines and hotel vendors to negotiate rates and resolve booking issues
• Coordinate visa documentation and travel insurance where applicable
• Maintain travel MIS — bookings, costs, vendor performance — and reconcile travel invoices against company travel policy
• Ensure adherence to the corporate travel policy and flag deviations/approvals needed
• Handle last-minute changes, cancellations and emergency travel rebooking
• Maintain relationships with 2–3 empaneled travel vendors and periodically review rates/SLAs