HR Services Specialist

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

Were proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a HR Services Specialist and help us do what we do best: propelling business forward.?

The HR Services Specialist is responsible for providing centralized human resource services, resolving employee queries and transactions through Service Now and Workday. This role ensures efficient service delivery and a seamless employee experience by leveraging technology and adhering to best practices. This team will be responsible for supporting employees & managers throughout the full cycle of hire to retire. The team member will also be responsible for driving and implementing initiatives to increase organizational effectiveness, build capability and talent of work force and team.

Key Responsibilities

• Employee Query Resolution: Address and resolve employee queries and complaints, ensuring high levels of customer satisfaction (CSAT).
• Process Improvement: Identify opportunities to improve HR processes and enhance the efficiency of HR service delivery.
• ServiceNow Platform Management: Utilize ServiceNow as the primary platform to resolve employee queries and ensure timely and accurate responses.
• Workday Transactions: Manage HR transactions on Workday, including employee data updates, onboarding, offboarding, and other HR processes.
• Compliance: Ensure compliance with labor laws and regulations in all transactions
• Data Management: Maintain accurate personnel records and ensure the security and confidentiality of employee information.
• Collaboration: Work closely with HR Business Partners (HRBPs) and HR Centers of Excellence (HR COE) to ensure alignment with organizational goals.
• Reporting: Generate and analyse HR reports to monitor service delivery performance and identify areas for improvement.

• Flexibility to work in afternoon & evening shifts as per Europe & US Time Zone.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in HR systems, particularly ServiceNow and Workday.
• Attention to detail and problem-solving abilities.
• Customer service orientation and high sense of accountability for closure.
• Ability to work independently and as part of a team.
• Knowledge of HR policies, procedures, and best practices.
• Experience and Education Requirements:
• Bachelors degree in human resources, Business Administration, or a related field.
• Minimum of 4-6 years of experience in HR operations/Shared Services role
• Prior experience supporting US-based employees and managers.
• Experience with HR systems, particularly ServiceNow and Workday, is highly preferred.

Compensation

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement?
• Interest subsidy on loans - either vehicle or personal loans
• Health Club reimbursement