Customer Service Executive

Role & Responsibilities:

• Handle inbound customer calls and respond to queries related to shipments, deliveries, tracking, and courier services.
• Provide accurate information regarding shipment status and delivery updates.
• Resolve customer complaints professionally and ensure customer satisfaction.
• Coordinate with internal operations teams to resolve shipment-related issues.
• Escalate complex customer concerns to the appropriate department for timely resolution.
• Ensure high-quality customer service and adherence to company policies.
• This is a non-sales role with no sales targets.

Preferred Candidate Profile:

• Minimum 6 months of experience in a BPO or customer service role is preferred.
• Freshers with excellent communication skills may also be considered if eligible.
• Good verbal communication skills in English and Hindi; Bengali proficiency will be an advantage.
• Strong listening, problem-solving, and interpersonal skills.
• Ability to handle customer queries patiently and professionally.
• Basic computer knowledge and familiarity with MS Office.
• Willingness to work from the Kolkata office.
• Comfortable working in a day shift with a fixed Sunday weekly off.
• Candidates who can join immediately or on short notice will be preferred.
• Interested candidates, please contact HR Milan at 6291197911 to apply.