Techno Commercial Manager (Dairy Culture)

We are seeking a dynamic and technically strong Techno Commercial Manager to lead sales and business development for starter cultures ingredients in the dairy industry. This role combines technical expertise with commercial acumen, enabling close collaboration with customers, R&D teams, and internal stakeholders to drive product adoption, customer satisfaction, and revenue growth.

The ideal candidate will act as a trusted technical partner for clients, supporting product trials, troubleshooting operational challenges, and delivering customized solutions aligned with customer requirements.

Responsibilities

• Lead sales and promotion of starter cultures and dairy/food ingredients across assigned territories.
• Develop and execute sales and marketing strategies to achieve volume and revenue targets.
• Identify new business opportunities and expand market presence in dairy and food processing segments.

• Manage and strengthen relationships with existing key customers.
• Understand customer operations, growth plans, and technical needs to identify cross-selling and up-selling opportunities.
• Ensure high levels of customer satisfaction through regular engagement and support.

• Provide on-site and remote technical support to customers for process optimization and problem resolution.
• Troubleshoot production challenges related to cultures, fermentation, and ingredient usage.
• Offer application guidance for improved product quality, yield, and consistency.

• Plan and execute pilot-scale and plant-scale trials at customer sites.
• Support customers in new product development as per their market and operational requirements.
• Coordinate closely with internal application and technical service teams during trials.

• Work closely with R&D and application teams to support new product and application development.
• Share market feedback, customer insights, and emerging trends to guide innovation.
• Propose new product concepts and customized solutions based on customer needs.

• Maintain regular interaction with customers to collect feedback and improve service quality.
• Provide post-sales technical assistance and ensure smooth product adoption.
• Handle customer concerns professionally and ensure timely resolution.

• Monitor market trends, competitor activities, and emerging technologies.
• Prepare periodic sales, pipeline, and technical activity reports.
• Provide management with insights on growth opportunities and product performance.

Qualifications

• Bachelors/Masters degree in Dairy Technology, Food Technology, Microbiology, Biotechnology, or related field.
• 38 years of experience in techno-commercial sales of dairy cultures, enzymes, ingredients, or food processing solutions.
• Strong understanding of dairy fermentation, starter cultures, and food processing operations.
• Proven experience in key account management and solution-based selling.
• Ability to conduct technical trials and application demonstrations.
• Willingness to travel extensively (up to 75%).