Associate Technical Writer

The role of an Associate Technical Writer at Protegrity involves the creation, updating, and peer-reviewing of technical user guides, reference guides, programming guides, and all product documentation related to our cutting-edge data security software. You will offer editorial support for various documents such as product descriptions, release notes, corporate security policies, performance reports, security reports, and white papers that highlight the diverse use cases of Protegrity products and data security solutions. If you possess a solid technical background, a strong command of the English language, and a passion for writing and editing technical documentation, we are eager to hear from you.

Responsibilities:

• Organize material and produce new and existing product documentation tailored for a sophisticated security technology user base.
• Collaborate with the Documentation Manager to participate in peer reviews, restructure, optimize, enhance, and expand the product documentation set.
• Mentor junior writers in documentation activities.
• Interpret product specifications and integrate them into product documentation.
• Engage with Product Management, R&D, and QA teams to gather documentation requirements.
• Converse with R&D and QA teams to understand product specifications.
• Conduct research to gain a comprehensive understanding of product technologies.
• Create graphics and illustrations including process and data flows.
• Contribute content for presentations, white papers, web pages, and other communication materials related to Protegrity products.

Qualifications:

• Bachelor's degree in English, Communications, Technical Writing, or a related field.
• Minimum of 2 years of relevant experience in writing highly technical software documentation for audiences of varying skill levels.
• Strong attention to detail and the ability to work independently.
• Capability to explain complex technical concepts clearly and concisely.
• Rapid acquisition of product knowledge and immersion in technology.
• Excellent command of written and spoken English, including software development terminology.
• Strong analytical and problem-solving skills.
• Proficiency in the Markdown markup language.
• Expertise in the Microsoft Office suite.
• Experience in creating graphics using tools like PowerPoint, Visio, or SnagIT.
• Technical educational background in Software engineering or QA is a plus.
• Familiarity with source control tools such as Subversion and GIT.
• Proficiency in generating HTML (web) product help and online help.

Desired Skills:

• Previous experience in writing and editing product and service documentation for data security software products.
• Background in developing training materials for technology users.
• Exposure to working with offshore authors and engineers.
• Familiarity with wikis and task tracking systems, particularly Confluence and JIRA.
• Experience with bug tracking systems like JIRA.
• Understanding of Agile methodologies and software development lifecycle.

Why Choose Protegrity:

• Highly competitive compensation and benefits package.
• Opportunity to be part of a leading Data Protection, Privacy, and Security company during a significant market opportunity.
• Comprehensive Health Benefits (Health/Dental/Vision).
• Paid Time Off (PTO) & Flexible Fridays with approval.
• Annual Bonus Incentives and Commission Plan with accelerators.
• Short- and Long-Term Disability coverage.
• Engage in global projects with a diverse, energetic team that values mutual respect and celebrates differences.
• Remote workforce option available.

Working Model:

This role offers a fully home-based working model with occasional on-site meetings based on business needs and requirements. The work model may be subject to change under certain circumstances to align with business demands.

We provide a competitive salary, comprehensive benefits, generous vacation and holiday time off, and access to ongoing learning & development opportunities for all employees.,