Contact Centre Representative UK Banking Process | Bangalore

Job Title: Contact Centre Representative - UK Banking Process | Bangalore & Hyderabad

Location: Bangalore (Bannerghatta Road), Hyderabad (Madhapur)

Experience: 2 6 Years

Salary: As per market standards

Employment Type: Full Time, Contractual (9 months)

Industry Type: BPO / Call Centre / ITES (Banking & Financial Services)

Department: Customer Success, Service & Operations

Role Category: Voice / Blended

Education: Any Graduate

9months Cont role

We are hiring Contact Centre Representatives for a leading global banking process supporting UK-based customers of HSBC. This role suits customer service professionals with excellent communication skills and a passion for delivering great customer experiences.

Excellent English communication is mandatory. There will be no compromise on communication quality.

Key Responsibilities

• Handle inbound customer calls and email interactions professionally
• Resolve customer queries and concerns at first contact wherever possible
• Deliver service excellence and meet customer expectations
• Recommend relevant products and services based on customer needs
• Maintain strong knowledge of products, policies and processes
• Take ownership of customer issues and ensure timely resolution
• Escalate cases appropriately when required
• Build customer trust and loyalty through exceptional service

Mandatory Requirements

• 2 to 6 years of experience in Customer Service, Contact Centre, Voice Process, Banking Operations or related domains
• Excellent spoken and written English
• Neutral accent with no Mother Tongue Influence (MTI)
• Strong customer handling and problem-solving skills
• Ability to work in a fast-paced environment
• Flexibility to work rotational UK shifts

Preferred Skills

• Experience in a UK customer service process
• Banking or Financial Services background
• Strong email writing skills
• Good planning, prioritization and organizational skills
• Customer-focused mindset with patience and empathy

Shift & Work Details

• 5-day work week, 9-hour shifts
• Work from office
• Bangalore: rotational shifts. Hyderabad: UK shifts
• Shifts generally start from 12:00 PM onwards
• Weekly offs and shift schedules may change monthly or quarterly per business requirements

Compensation & Benefits

• Salary as per market standards
• Transport/drop facility available
• Opportunity to work with a leading global banking process
• Career growth and learning opportunities

Client: Banking | Payroll: Protiviti | Contract: 9 months

How to Apply

Please share your updated resume along with these details:

• Total experience:
• Relevant experience (Customer Service):
• Current CTC:
• Expected CTC:
• Notice period (mention LWD if serving notice):
• Current location:
• Preferred location (Bangalore / Hyderabad):

Any references for this requirement:

Email: arpana.jethwa@protivitiglobal.in

Application form: https://lnkd.in/g4VMMSTr