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Job Description
Job Summary
We are hiring experienced Banking Customer Service Associates for a 9 - month banking project. The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs-based banking products, and maintaining strict compliance and quality standards.
Key Responsibilities
- Handle inbound customer queries related to international banking products and services
• Provide accurate, prompt, and empathetic customer support
• Achieve first-contact resolution (FCR) across customer interactions
• Identify and recommend value-added banking products based on customer needs
• Adhere to banking regulations, compliance requirements, and quality benchmarks
• Maintain detailed and accurate interaction documentation
• Meet assigned individual KPIs, productivity, and sales targets
• Handle escalations professionally and resolve conflicts effectively
Candidate Profile / Requirements
- Minimum2 to 6 years of experience in Banking operations
• Experience in international banking / global banking processes preferred
• Exposure to multi-product banking propositions (accounts, cards, payments, loans, etc.)
• Strong communication skills with high levels of customer empathy
• Proven ability to work in a target-driven contact center environment
• Good understanding of regulatory and compliance frameworks
Experience
2 to 6Years (Relevant Banking Experience Mandatory)
Location
- Bangalore 20 Openings
• Hyderabad 20 Openings
Employment Type
Contract- 9 Months
Industry Type
Banking / Financial Services / BPM / BPO
Functional Area
Customer Success, Service Operations, Customer Support (Voice Inbound)
Key Skills
Voice Process, Banking Operations, Customer Service, Inbound Voice Process, Conflict Resolution, Compliance, FCR, Cross-Selling, Upselling, KPI Achievement, Inbound process
Education
Graduate in any discipline (Commerce / Finance preferred)
Work Schedule
Depends on the requirement
Work Mode: Work from office
Notice Period
Immediate Joiner only
If interested, please share your resume at parvati.tanpure@protivitiglobal.in and shyamli.mhatre@protivitiglobal.in
Skills
Inbound Customer ServiceInbound Voice ProcessInbound ProcessCustomer SupportCustomer ServiceBanking OperationsInbound CallsCustomer CareCustomer SupportOperationsService OperationsCustomer ServiceBpoVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Protiviti India is a subsidiary of the global consulting firm Protiviti, renowned for its deep expertise in finance, technology, operations, data, analytics, governance, risk, and internal audit. Catering to the unique challenges of the Indian market, Protiviti India helps clients tackle problems related to fraud, regulatory compliance, and operational issues, among others. The company collaborates with both public and private sectors across various industries to deliver custom solutions that enhance business value. Protiviti India careers offer professionals a chance to work in a stimulating environment where innovation and critical thinking are valued. Employees are encouraged to grow their careers while helping clients solve complex and critical challenges.
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