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Job Description
Location: Bangalore (Bannerghatta) & Hyderabad (Madhapur)
Experience - Minimum 2 years of experience
Contract: 9 Months
Notice period - Immediate Joiners only will be considered for this role
Bangalore & Hyderabad: Based on the requirement - Shift Timings
(In case of night shifts, cab facility will be provided)
- Experience into Inbound voice process and prior experience in voice process for international clients
- Excellent communication skills
- Handle inbound customer queries related to international banking products and services
- Provide accurate, prompt, and empathetic customer support
- Achieve first-contact resolution (FCR) across customer interactions
- Identify and recommend value-added banking products based on customer needs
- Adhere to banking regulations, compliance requirements, and quality benchmarks
- Maintain detailed and accurate interaction documentation
- Meet assigned individual KPIs, productivity, and sales targets
- Handle escalations professionally and resolve conflicts effectively
Please share your CV at shyamli.mhatre@protivitiglobal.in
Skills
Inbound CallsVoice ProcessInbound Voice ProcessInbound ProcessInbound Customer ServiceCustomer ServiceVoice SupportCustomer Care ServiceCustomer SupportVoice ProcessCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Protiviti India is a subsidiary of the global consulting firm Protiviti, renowned for its deep expertise in finance, technology, operations, data, analytics, governance, risk, and internal audit. Catering to the unique challenges of the Indian market, Protiviti India helps clients tackle problems related to fraud, regulatory compliance, and operational issues, among others. The company collaborates with both public and private sectors across various industries to deliver custom solutions that enhance business value. Protiviti India careers offer professionals a chance to work in a stimulating environment where innovation and critical thinking are valued. Employees are encouraged to grow their careers while helping clients solve complex and critical challenges.
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