Customer Service Representative - Insurance Process (International Voi
Operations Maintenance & Support
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Job Description
Contact Centre Representative - Business Insurance Operations
Company: Leading Global Banking & Financial Services Client
Location: Hyderabad (Madhapur Village)
Experience: 1.8 to 5 Years
CTC: Up to 7 LPA
Employment Type: Contract (9 Months)
Work Mode: Work From Office (WFO)
Shift Timing: 6:30 AM to 3:30 PM IST
Transportation: Pickup facility available as per nodal points
We are hiring Contact Centre Representatives for the Banking and Insurance Operations team of a leading organization, supporting customers based in Singapore.
Prior experience in a banking process is mandatory. Candidates without it will not be considered.
Roles & Responsibilities
- Handle inbound customer calls and email queries for banking services
- Deliver excellent customer service with a focus on first-contact resolution
- Manage the customer mailbox and related support activities
- Resolve customer concerns while adhering to quality and compliance standards
- Handle approximately 55 customer interactions per day (calls and emails combined)
- Escalate complex issues as per defined process requirements
- Maintain high customer satisfaction (CSAT) scores
Mandatory Requirements
- Minimum 1.8 years of experience in a banking process (mandatory)
- Experience in customer service, contact centre operations, voice process or customer support within banking
- Excellent verbal and written communication skills
- Ability to work in a high-volume, customer-facing environment
- Willingness to work from office in the 6:30 AM to 3:30 PM IST shift
Contact: arpana.jethwa@protivitiglobal.in
Application Form: https://lnkd.in/g4VMMSTr
Reference requests are highly appreciated. Kindly share this opportunity within your network.
Skills
Customer ServiceInsurance ProcessInsurance OperationsInbound CallsInternational Voice ProcessInbound ProcessClaims SupportVoice ProcessCustomer SupportOperationsCustomer SatisfactionCustomer ServiceVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Protiviti India is a subsidiary of the global consulting firm Protiviti, renowned for its deep expertise in finance, technology, operations, data, analytics, governance, risk, and internal audit. Catering to the unique challenges of the Indian market, Protiviti India helps clients tackle problems related to fraud, regulatory compliance, and operational issues, among others. The company collaborates with both public and private sectors across various industries to deliver custom solutions that enhance business value. Protiviti India careers offer professionals a chance to work in a stimulating environment where innovation and critical thinking are valued. Employees are encouraged to grow their careers while helping clients solve complex and critical challenges.
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