Customer Service / Support | UK Banking Process | Bangalore
Operations Maintenance & Support
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Job Description
Contact Centre Representative | UK Banking Process | Customer Service | Bangalore
Hiring for Contact Centre Representative - UK Banking Process
We are hiring Contact Centre Representatives for a leading global banking client. We are looking for customer-focused professionals with strong communication skills and experience in customer service, contact centre, voice process, or banking operations.
Job Details
- Location: Bangalore (Bannerghatta Road)
- Experience: 2 to 6 Years
- Shift: UK Rotational Shifts
- Work Mode: Work From Office
- Working Days: 5 Days
- Transport: Drop Facility Available
- Payroll: Protiviti
- Industry: Banking / Financial Services
To apply, send your updated resume to arpana.jethwa@protivitiglobal.in and complete the application form: https://lnkd.in/g4VMMSTr
Key Responsibilities
- Handle inbound customer calls and email interactions
- Resolve customer queries and concerns effectively
- Deliver excellent customer service experience
- Take ownership of customer issues and ensure timely resolution
- Escalate customer concerns where required
- Recommend appropriate products and services based on customer needs
- Adhere to banking policies and procedures
Mandatory Skills
- 2-6 years of experience in Customer Service, Contact Centre, Voice Process, Banking Operations, BFSI, or Customer Support
- Excellent verbal and written English communication
- Neutral accent with no MTI
- Strong customer handling and problem-solving skills
- Flexible to work in UK shifts
- Ability to work in a fast-paced environment
Preferred Skills
- UK Process Experience
- International Voice Process
- Banking or Financial Services Experience
- Email Support Experience
- Customer Relationship Management
Skills
Inbound ProcessCustomer ServiceVoice ProcessCustomer SupportUK ProcessCustomer Service RepresentativeBanking And InsuranceFinancial ServicesCustomer SupportOperationsCustomer Relationship ManagementCustomer ServiceInternational Voice ProcessCustomer HandlingCustomer RelationshipVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Protiviti India is a subsidiary of the global consulting firm Protiviti, renowned for its deep expertise in finance, technology, operations, data, analytics, governance, risk, and internal audit. Catering to the unique challenges of the Indian market, Protiviti India helps clients tackle problems related to fraud, regulatory compliance, and operational issues, among others. The company collaborates with both public and private sectors across various industries to deliver custom solutions that enhance business value. Protiviti India careers offer professionals a chance to work in a stimulating environment where innovation and critical thinking are valued. Employees are encouraged to grow their careers while helping clients solve complex and critical challenges.
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