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Job Description
Customer Service Executive International Voice Process
Location: Bangalore (Bannerghatta Road)
Employment Type: Contract (9 Months)
Work Mode: Work From Office
Working Days: 5 Days
Shift: 24x7 Rotational
Responsibilities
- Handle inbound customer calls and resolve customer queries.
- Deliver an exceptional customer experience with a focus on first-call resolution.
- Understand customer requirements and provide appropriate solutions.
- Maintain service quality and productivity standards.
- Collaborate with internal teams to ensure timely issue resolution.
Eligibility
- Graduate (Mandatory)
- Minimum 3 years of Customer Service experience.
- International Voice Process experience is preferred.
- Banking/BFSI experience is preferred; candidates from other international voice processes are also welcome.
- Excellent English communication skills.
- Hindi & English proficiency is mandatory.
- Comfortable working in 24x7 rotational shifts.
For any further details please revert on arpana.jethwa@protivitiglobal.in
Fill out this form: https://lnkd.in/g4VMMSTr
Skills
EnglishHindiInternational VoiceVoice ProcessVoice SupportInbound Voice ProcessCustomer SupportBfsiCustomer ServiceInternational Voice ProcessVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Protiviti India is a subsidiary of the global consulting firm Protiviti, renowned for its deep expertise in finance, technology, operations, data, analytics, governance, risk, and internal audit. Catering to the unique challenges of the Indian market, Protiviti India helps clients tackle problems related to fraud, regulatory compliance, and operational issues, among others. The company collaborates with both public and private sectors across various industries to deliver custom solutions that enhance business value. Protiviti India careers offer professionals a chance to work in a stimulating environment where innovation and critical thinking are valued. Employees are encouraged to grow their careers while helping clients solve complex and critical challenges.
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